Communications Specialist

Delek US • Brentwood, TN

12d

About The Position

Executes and owns day-to-day internal and external communications across the enterprise with a high degree of independence, sound judgment, and strong attention to detail. Serves as a trusted coordinator for events, campaigns, content distribution, social media management, vendor management, and channel execution while proactively identifying needs, anticipating issues, and keeping work moving. Owns the day-to-day execution of Delek’s social media presence, including content planning, posting cadence, channel coordination, community monitoring, and performance tracking. Partners effectively with team leads and cross functional stakeholders to deliver timely, on brand communications and consistently high quality execution.

Requirements

• Strong working knowledge of communications platforms and channels, including company-wide communications via email, WorkVivo (Delek’s company intranet), LinkedIn, Instagram, Facebook, Glassdoor, and Indeed.
• Understands how content should be adapted by audience and platform, selects the right channel for the right message, and helps optimize content based on performance and engagement patterns.
• Strong written communication skills with the ability to independently draft clear, on brand copy for invitations, announcements, social posts, intranet articles, executive messages, and event recaps.
• Produces polished first drafts, edits and proofreads with minimal oversight, and adapts tone and format for different audiences while maintaining consistency in voice and brand standards.
• Applies Delek brand standards across all communications and assets.
• Identifies off-brand language, visuals, or formatting before content goes out and works with the team to keep templates and style references current.
• Proficient in Canva.
• Catches typos, broken links, wrong dates, and formatting inconsistencies before communications publish.
• Maintains accurate distribution lists, trackers, and shared files.
• Pulls engagement data from WorkVivo, email platforms, and social channels and turns it into clear, usable insights.
• Compiles routine performance summaries, identifies trends and outliers, and recommends practical adjustments that improve reach, engagement, and overall communication effectiveness.
• Works closely with HR Business Partners, Facilities, IT, Investor Relations, and Employee Resource Groups (ERG) leaders to support shared priorities.
• Comfortable taking direction from multiple team leads and balancing competing requests without losing momentum.
• Understands Delek's Core Values and One Team, One Voice principle and reflects them in all communications.
• Builds productive working relationships with internal stakeholders, employees, and external partners.
• Acts as a reliable point of contact for the Communications team and follows through on commitments.
• Communicates clearly and professionally in writing, in person, and on video calls.
• Listens actively, asks clarifying questions, and escalates issues to senior team members early.
• Manages multiple concurrent projects with overlapping deadlines and stakeholders using strong organization, prioritization, and follow through.
• Builds practical project plans, monitors progress, anticipates bottlenecks, and flags risks early with proposed solutions to keep work on track.
• Owns run of show documents, RSVPs, room setup, and day of execution for assigned elements with limited oversight.
• Partners with IT, Facilities, and AV vendors to ensure technical and physical needs are met and troubleshoots issues in real time to maintain a strong employee experience.
• Manages the timing and cadence of pre and post event messaging to drive attendance and capture feedback.
• Updates collateral based on input from event leads and stakeholders.
• Owns posting cadence, formatting, tagging, and quality control to ensure messages reach the right audiences and reflect brand standards.
• Coordinates approvals efficiently and keeps content owners aligned on timing and next steps.
• Follows up with stakeholders, and adjusts schedules as priorities shift to keep deliverables moving.
• Develops and maintains the posting calendar, drafts and schedules content, monitors comments and direct messages, routes inquiries appropriately, and flags reputational risks or emerging issues to senior team members.
• Helps ensure a consistent brand voice and strong channel hygiene across all external platforms.
• Works with internal stakeholders to gather content, shape platform-appropriate messaging, and maintain a steady pipeline of strong external-facing content.
• Keeps photo, video, logo, and template files organized, current, and easy to find.
• Retires outdated materials and partners with team leads when new assets are needed.
• Acts as the first point of contact for vendor questions.
• Edits raw footage and images for use across internal and external channels.
• Builds a usable library of community and event content.
• Highlights trends in readership, click through rates, attendance, and social engagement, and translates findings into practical recommendations that inform future content and channel decisions.
• Uses data to recommend practical changes to posting cadence, content mix, and channel approach in order to strengthen visibility, engagement, and brand consistency over time.
• Rewrites and reformats source material so it lands well in each channel without losing the core message.
• Coordinates supporting visuals with the team.
• Moves with urgency, coordinates rapid review cycles, and maintains templates and message frameworks for common scenarios so the team can respond quickly and consistently.

Nice To Haves

• Two (2) or more years of experience in a related field
• Adobe experience preferred
• Preferred experience in photography and with FinalCut Pro

Responsibilities

• Executes and owns day-to-day internal and external communications across the enterprise.
• Serves as a trusted coordinator for events, campaigns, content distribution, social media management, vendor management, and channel execution.
• Owns the day-to-day execution of Delek’s social media presence, including content planning, posting cadence, channel coordination, community monitoring, and performance tracking.
• Partners effectively with team leads and cross functional stakeholders to deliver timely, on brand communications and consistently high quality execution.
• Manages day-to-day relationships with creative vendors, facilities/AV providers, and event production partners.
• Coordinates logistics for enterprise wide events including town halls, Safety Day, AI Summit, and holiday celebrations.
• Drafts and schedules event communications including invitations, calendar holds, reminders, FAQs, surveys, and recaps.
• Drafts, schedules, and distributes content across WorkVivo, email, and the intranet.
• Maintains the content calendar and provides clear visibility into deadlines, approvals, dependencies, and posting cadence for enterprise communications.
• Owns day-to-day social media management across LinkedIn, Instagram, Facebook, Glassdoor, and Indeed.
• Builds social media content plans that support employer brand, enterprise events, community impact stories, ERG initiatives, employee highlights, and key business milestones.
• Maintains brand assets, templates, and the shared media library.
• Coordinates with creative vendors and serves as lead for purchase orders, invoicing, and vendor setup in Coupa.
• Captures photography and videography for enterprise events, ERG activities, volunteer days, and Fund for Hope storytelling.
• Pulls engagement metrics and assembles routine performance reports for senior team review.
• Tracks and interprets social media performance including reach, engagement, follower growth, and content trends.
• Adapts long form content into channel friendly formats for social posts, intranet tiles, and email teasers.
• Supports quick turn communications by drafting initial copy and applying established guardrails for organizational changes, urgent executive communications, and time sensitive notices.

Benefits

• Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
• Medical benefits that start on day one with a 30% premium rebate annually
• Access to the Calm app for FREE
• Additional annual incentives through performance management program
• High bonus payouts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level