Communications Specialist

TRINITY HEALTH • Minot, ND

15d • $17 - $25 • Onsite

About The Position

The Communications Specialist operates Trinity Health’s centralized telephone and communication systems, ensuring incoming and outgoing communications are handled promptly, accurately, and courteously. The role supports organizational operations by answering and routing calls, paging providers and personnel, coordinating emergency procedures, and monitoring alarms and security surveillance systems.

As a key point of contact for patients, staff, and the community, the specialist provides helpful assistance and supports effective internal communication workflows. The position is part of a collaborative communications team and requires strong customer service, composure under pressure, and accuracy while managing frequent interruptions.

Requirements

• Previous customer service skills required.
• Exceptional communication skills required.
• Excellent active listening skills.
• Excellent speaking voice.
• Computer skills.
• Good typing skills.
• Ability to work well under pressure.
• Ability to follow directions and guidelines.
• Exceptional organizational skills.
• Flexibility.
• High school diploma or equivalent preferred.

Nice To Haves

• Previous experience with multiline phones preferred.
• Microsoft Office experience preferred.

Responsibilities

• Answer and direct high volumes of incoming and outgoing calls using the centralized telephone system.
• Provide information to callers, transfer calls, and ensure smooth communication transitions throughout the organization.
• Page providers and personnel, initiate emergency procedures, and coordinate overhead paging according to established protocols and the situation.
• Monitor alarms, security cameras, and communication equipment, escalating issues to appropriate staff when necessary.
• Maintain awareness of communication guidelines, departmental procedures, and operator protocols.
• Work efficiently through frequent interruptions while maintaining accuracy, composure, and adherence to communication standards.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED