Communications Specialist - Gulfport

Southern Company•Gulfport, MS

10h

About The Position

The Customer Communications Specialist is responsible for shaping how we connect with customers and employees through clear, compelling storytelling within an assigned geographic service area. This role will deliver meaningful, high-impact communications to share Mississippi Power’s story through exceptional writing skills and strong project management discipline. As part of the Corporate Communications team, this position will play a critical part in translating business priorities into engaging narratives that build trust, strengthen our brand and drive positive customer sentiment. The work will involve partnering across the organization to develop and execute integrated communications that highlight system improvements, operational excellence and our commitment to the communities we serve across the designated geography.

Requirements

Exceptional writing and editing skills, with the ability to adapt tone and style for different audiences and channels
Demonstrated experience in project management and cross-functional collaboration
Ability to quickly synthesize information and produce high-quality content under tight deadlines
Strong organizational skills, attention to detail and a commitment to delivering high-impact work

Nice To Haves

Regulated, public utility industry business experience
Supporting or participating in crisis or high-pressure communications environments
Community relationships in the assigned geography
A portfolio of professional writing samples with a brief context of audience, objective and impact

Responsibilities

Develop and execute integrated communication strategies and processes that support infrastructure projects, community initiatives and key business priorities
Create and deliver clear, audience-focused content across multiple channels, including digital, print, email, web, and customer outreach materials
Partner closely with project managers and cross-functional teams to translate complex project information into concise, customer-friendly communications
Build strong relationships with internal stakeholders, including Power Delivery, Real Estate, and Engineering, to align messaging and ensure accuracy
Lead and support customer engagement efforts, including public meetings and targeted outreach initiatives
Manage communications workflows, including content development, review, approval, and stakeholder coordination
Prepare and deliver presentations and updates tailored to internal and external audiences
Monitor and report on customer sentiment and feedback, using insights to refine communication strategies and improve outcomes
Serve as a point of escalation for customer inquiries, ensuring timely, thoughtful resolution
Lead recurring project update meetings with internal partners to track progress and maintain alignment
Support storm and emergency communications, including activation in the Storm Center and availability for off-hours response as needed
Contribute to broader Corporate Communications initiatives, campaigns and events