Communications Specialist

GMTCare • Paradise, NV

13d • $19 - $24 • Onsite

About The Position

The Communications Specialist coordinates non-emergency medical transportation services and ensures clear, timely communication among clients, healthcare facilities, Transporters, and internal teams. This role suits someone comfortable with a fast-paced, high-volume environment who can multitask, solve problems, and make real-time decisions. The position is onsite in Las Vegas, Nevada, and reports directly to the Communications Manager.

The Communications Specialist manages dispatch communications and trip activity from reservation through completion, using dispatch software and GPS tracking to monitor service, assign trips, adjust routes, and support efficient coverage. The role also documents trip details and service issues, communicates updates to relevant stakeholders, and provides professional customer service while following company policies, safety standards, and confidentiality requirements, including HIPAA.

The position requires regular and predictable attendance and the ability to work assigned schedules. Essential functions include communicating effectively in English, maintaining accuracy while managing multiple tasks, prioritizing work and exercising sound judgment, and remaining seated for extended periods while using a computer, multiple monitors, and standard office equipment. The work environment involves frequent interruptions, changing priorities, and varying workloads. Duties may be performed with or without reasonable accommodation.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience in dispatch, a call center, or a high-volume customer service environment, or an equivalent combination of experience and demonstrated capability.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong organizational and time-management skills, including the ability to prioritize and manage competing demands.
• Effective verbal and written communication, active listening, and accurate information capture and conveyance.
• Adaptability and critical-thinking skills, including sound judgment in changing and time-sensitive conditions.
• Ability to maintain confidentiality and handle sensitive information, including compliance with HIPAA and company policies.
• Attention to detail, collaborative approach, and technical aptitude to learn and navigate new systems.
• Customer-focused approach with strong communication and problem-solving skills.
• Ability to communicate effectively in English verbally and in writing, including speaking, hearing, and exchanging information by phone and electronic systems.
• Ability to maintain focus, accuracy, and attention to detail while multitasking in a fast-paced environment.
• Ability to remain seated for extended periods and use a computer, multiple monitors, and standard office equipment.
• Ability to visually process information on computer screens and electronic systems.
• Ability to work amid frequent interruptions, changing priorities, and varying workloads.
• Ability to maintain regular and predictable attendance and work assigned schedules.

Nice To Haves

• Knowledge of the Las Vegas metropolitan area and surrounding regions.
• Veterans are encouraged to apply.

Responsibilities

• Respond promptly to inbound calls, messages, emails, and other communications.
• Communicate professionally with clients, healthcare staff, Transporters, account holders, and internal teams.
• Use knowledge of the Las Vegas area to support accurate dispatch decisions.
• Monitor dispatch systems and GPS tracking to manage trip progress, Transporter locations, and service efficiency.
• Manage and update reservations, enter new trips, and verify trip details.
• Coordinate communications and operations within the assigned territory.
• Document trip details, client requests, service activity, and Transporter-related concerns accurately.
• Communicate delays, route changes, and service updates to Transporters, management, and relevant stakeholders.
• Ensure appropriate Transporter coverage and escalate coverage gaps as needed.
• Collaborate with Transporters and healthcare staff to confirm locations, timely service, and accurate ETAs.
• Monitor and manage will-calls, trip assignments, and dispatch activity to minimize delays and improve efficiency.
• Review and update trips, including notes, assignments, and statuses.
• Create and adjust routes based on pickup and drop-off locations.
• Use dispatch software to manage trips from initiation through completion, including end-of-shift reconciliation and board cleanup.
• Identify, escalate, and document service issues, including delays, cancellations, incidents, and customer concerns.
• Follow company policies, safety standards, confidentiality requirements, and HIPAA requirements.
• Maintain awareness of operational priorities, service levels, and performance expectations throughout the shift.
• Deliver timely, accurate, high-quality customer service.
• Perform additional duties as assigned by management.

Benefits

• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.
• A rewarding and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED