Communications Specialist Full-Time

PANHANDLE COMMUNITY SERVICES•Amarillo, TX

1d•$17 - $17•Onsite

About The Position

The Communications Specialist provides administrative support to the organization and is primarily responsible for ensuring the efficient flow of information between clients, visitors, and other guests of the organization. They perform a variety of tasks including intake, marketing, scheduling, mail distribution, referrals, call transfers, and intake of applications. The Communications Specialist is often the first point of contact for PCS and is responsible for ensuring a welcoming, positive experience for all who call and enter the office(s).

Requirements

High School Diploma or 1+ years of experience in an administrative role required
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Excellent customer service skills.
Ability to work independently.
Ability to prioritize tasks.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the systems utilized by the organization
Basic math skills required.
Proficiency in understanding, speaking, and writing in English and Spanish
Valid driver’s license required.
Must have liability insurance coverage.

Nice To Haves

Some experience in a Community Action Agency or other similar non-profit organization preferred
Bilingual ability in understanding, speaking, reading, and writing both English and Spanish strongly preferred.

Responsibilities

Provides outstanding customer service while greeting clients and staff upon arrival or when answering phone calls and addressing questions and concerns
Keeps detailed and accurate messages, report data, and notes.
Accepts, distributes, and sends mail and packages to and from program personnel and between branches
Actively promotes PCS, our services, and programs through community outreach through events, resource fairs, and community meetings.
Assists clients with universal intake applications.
Checks clients in and out according to PCS policies and procedures; escorts clients to appropriate areas
Ensures the lobby/reception area is clean and organized
Enters data into appropriate systems; makes copies, scans paperwork, etc.
Maintains knowledge of all PCS program to ensure client satisfaction and provides updates to community partners.
Restocks all brochures, pamphlets, etc., with proper labeling.
Checks emails, voicemails, etc. and returns communication promptly.
Establishes and maintains courteous, professional relationships with clients and community partners.
Provides accurate information in-person and via phone/email when answering questions or addressing client concerns.
Actively promotes PCS, our services, programs, and any promotions such as fundraisers via flyers and social media; create graphics and content for this purpose
Maintains confidentiality in all PCS matters
Regularly attends, participates in, and help organize staff meetings, fundraisers, and training sessions
Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
Maintains and builds positive relationships with all levels of staff
Conducts self and performs work in an ethical manner in accordance with PCS standards of conduct, and other applicable policies
Attendance and participation in organizational team meetings and all staff days is required, some of which may be off site and on weekends
Other duties as assigned
Maintains a strong working knowledge of PCS standards including policies and procedures, organizational standards, grant and program compliance, procurement standards, and all other applicable policies and procedures as outlined by PCS.