Communications Specialist

TEKsystems•Phoenix, AZ

4d•$35 - $55•Onsite

About The Position

This client is seeking a highly motivated and strategic high level Communications Specialist to lead dealer communications for the client's integrated digital business platform built on Microsoft Dynamics 365. This individual will own the communications strategy that drives awareness, engagement, adoption, and business value realization across the client's global dealer network. The role blends strategic communications, stakeholder management, content development, and program management to support a highly visible enterprise transformation initiative. The successful candidate will serve as the primary communications lead for dealer-facing outreach, ensuring consistent, impactful messaging across multiple channels while partnering with executives, product teams, Microsoft, system integrators, and dealer organizations globally.

Requirements

Writing skills
Microsoft office
Corporate communication
ERP / Dynamics 365 Experience
Experience supporting ERP, SaaS, digital transformation, or technology initiatives
Familiarity with Microsoft Dynamics 365 preferred
Ability to translate complex technology concepts into business-focused messaging
ERP implementation communications
Change management communications
SharePoint administration and governance
Webinar management platforms
Marketing automation tools
Communications analytics and reporting
Global communications experience
Dealer, channel partner, franchise, or distributor communication experience
AI-assisted content development and communication tools
Executive presentation development
Business development communications

Responsibilities

Develop and execute a global communications strategy supporting Converge Suite adoption.
Build annual communication roadmaps and content calendars.
Develop audience segmentation strategies for dealer groups and stakeholders.
Align messaging with business goals and transformation objectives.
Create leadership communications and executive updates.
Develop newsletters, announcements, adoption campaigns, and success stories.
Create release communications and change management messaging.
Produce webinar materials, presentations, speaking points, and event content.
Translate complex ERP and digital transformation concepts into dealer-friendly messaging.
Manage communications across SharePoint, Email campaigns, Newsletters, Webinar platforms, and Digital resource centers.
Establish communication governance standards.
Monitor channel effectiveness and engagement.
Manage communication schedules and distribution lists.
Support dealer meetings, conferences, forums, and product launch events.
Coordinate content for monthly dealer webinars.
Partner with SMEs and leadership to deliver impactful communications.
Support executive presentations and event messaging.
Partner with Digital, Product Teams, Marketing, Microsoft, and dealer-facing organizations.
Influence leaders and contributors to meet communication timelines.
Serve as a trusted communications advisor to high level leadership.
Ensure alignment across global teams.
Define and track communication KPIs.
Measure engagement through Open rates, Click-through rates, Webinar attendance, Content consumption, and Audience engagement.
Deliver executive-level reporting and recommendations.