Univ-Communications Specialist II- Public Safety

Medical University of South Carolina • Charleston, SC

11d • $31,314 - $50,082

About The Position

The Communications Specialist II works as a dispatcher for the MUSC Department of Public Safety. The position operates Public Safety and Hospital Authority radio systems, answers emergency and non-emergency telephone lines, directs calls, and dispatches officers to campus locations. The role maintains radio communications with Public Safety Officers and MUHA Safety and Security, provides directions, and documents dispatch activity.

The position also operates NCIC and related systems to obtain and communicate authorized law enforcement information, handles messages and hit confirmations, and follows applicable security and confidentiality procedures. It operates computers, telecommunications equipment, radio systems, and other equipment required for daily dispatch functions. The work shift is rotating, and the position is scheduled for 40 hours per week.

Requirements

• High school diploma.
• One year of experience in communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.
• Computer literacy.

Responsibilities

• Operate Public Safety and Hospital Authority radio systems and dispatch officers to emergency and non-emergency locations according to established procedures and protocols.
• Maintain accurate computerized or written dispatch logs documenting calls, units dispatched, activities, events, and other required information.
• Answer emergency and non-emergency telephone lines; obtain, record, and communicate pertinent information; assess calls using established protocols; and dispatch or notify appropriate personnel.
• Operate NCIC and related systems to obtain and communicate authorized law enforcement information, monitor and send messages, and respond to hit confirmations within required timeframes.
• Follow applicable security, confidentiality, and operating procedures when handling NCIC and related information.
• Operate computers, telecommunications equipment, radio systems, and other equipment required for daily dispatch functions.
• Maintain radio communications with Public Safety Officers and MUHA Safety and Security, direct calls, and provide directions.
• Seek guidance for unusual, complex, high-risk, or otherwise out-of-procedure situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED