Univ-Communications Specialist II- Public Safety

Medical University of South Carolina•Charleston, SC

10d

About The Position

The Communications Specialist II serves as a dispatcher for the MUSC Department of Public Safety. The position operates Public Safety and Hospital Authority radio systems, answers emergency and non-emergency telephone lines, directs calls, dispatches officers to campus locations, provides directions, and maintains radio communications with Public Safety Officers and MUHA Safety and Security. The role also coordinates telecommunications services, assists callers and attendants, maintains records, and supports efficient communications operations in accordance with established procedures and protocols. The position operates NCIC and related systems to access and communicate authorized law enforcement information, maintains dispatch logs, and uses computers, telecommunications equipment, radio systems, and other daily dispatch equipment. Guidance is available for unusual, complex, or high-risk situations and for calls requiring judgment beyond established procedures.

Requirements

High school diploma.
One year of experience in communications, switchboard exchange operations, clerical accounting, billing, or working with the general public.
Computer literacy.

Responsibilities

Operate Public Safety and Hospital Authority radio systems and dispatch officers to emergency and non-emergency locations according to established procedures and protocols.
Maintain accurate computerized or written dispatch logs documenting calls, units dispatched, activities, events, and other required information.
Answer emergency and non-emergency telephone lines; obtain, record, and communicate pertinent information; assess call nature and urgency using established protocols; and dispatch or notify appropriate personnel.
Operate the National Crime Information Center (NCIC) and related systems to obtain and communicate authorized law enforcement information, including vehicle registrations, criminal histories, wanted persons, warrants, missing persons, and property information.
Monitor and send NCIC-related messages, respond to hit confirmations within required timeframes, and follow security, confidentiality, and operating procedures.
Operate computers, telecommunications equipment, radio systems, and other equipment needed for daily dispatch functions, developing proficiency in applicable systems, procedures, and protocols.
Give directions and maintain radio communications with Public Safety Officers and MUHA Safety and Security.
Coordinate telecommunications services within an assigned area and serve as a liaison with vendors and agency coordinators.
Supervise and assist attendants in proper handling of telephone calls.
Maintain directory assistance listings and answer service-related calls for the operations center.
Resolve system problems by phone or place service orders for subsequent repairs.
Review and verify monthly charges and determine departmental costs.
Seek guidance for unusual, complex, high-risk, or otherwise exceptional situations.