Communications Specialist (911 Telecommunications) Part-Time

City of Delray Beach • Fl 33444, FL

4d • Onsite

About The Position

This is specialized and responsible work in the operation of a sophisticated communications and information retrieval system in the Police Department during an assigned shift. This work involves answering multiple emergency and non-emergency telephone lines and communicating effectively with callers and with Police, Fire, or EMS personnel to provide the proper service accurately and promptly. Work is performed under the general supervision of a shift supervisor.

Requirements

• Must possess a high school diploma or an acceptable equivalency diploma.
• At least one (1) year of general office experience.
• Must be able to pass a polygraph examination.
• Must be able to obtain a FCIC/NCIC Certification.
• Punctuality and regular attendance are essential functions of this position, as well as working mandatory shift hours, including days, nights, holidays, and weekends, unscheduled overtime to cover shifts and for emergency-preparedness situations.
• Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies.
• Ability to be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies.
• Ability to report for work promptly and properly prepared at the time and place required by the assignment or orders.
• Ability to notify the appropriate supervisor of intended absences in accordance with stated rules.
• Ability to conform with standards and rules regarding use of accrued time.
• Ability to demonstrate a polite, helpful and courteous manner when engaged in any activity with the public.
• Ability to operate and care for equipment to manufacturer's specifications and/or within the specified parameters.
• Ability to demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

Nice To Haves

• Experience in the use of two-way communication systems preferred.

Responsibilities

• Answers all incoming 911 and non-emergency calls for the City of Delray Beach, Town of Gulf Stream, and Town of Highland Beach.
• Maintains conversation with callers, obtaining or verifying pertinent information, giving emergency pre-arrival instructions, and interacting with highly emotional people who may be facing a crisis.
• Provides callers with necessary assistance, including transferring calls to other departments and referring callers to proper agencies.
• Usage of a Computer Aided Dispatch (CAD) system for law enforcement response and documentation.
• Dispatches law enforcement personnel to calls for assistance by operating a sophisticated radio communications system.
• Receives and transmits messages by radio and maintains radio logs.
• Monitors NCIC/FCIC terminals; querying, entering, and removing persons/property from the database; transmitting messages over a nationwide system.
• Handles and disseminates sensitive and confidential materials through computer network terminals.
• Fosters positive employee relations and employee morale on a City-wide basis.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED