Communications Operator, Full Time , Mid-Shift
About The Position
The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange. Handles basic questions about the business, including hours of operation, directions, and contacts. Coordinates emergency codes and disaster control procedures. Monitors and updates patient status changes within electronic medical record. Assists with the registrations of patients as needed. Must be able to use overhead paging system to communicate information and locate hospital personnel. Monitors the temperature, humidity, and pressure of various hospital equipment. Serves as a mentor to new associates and assists in new employee orientation. Critical thinking, sound judgment, and strong problem-solving skills. Ability to function independently and manage own time and work tasks. Team oriented, open-minded, flexible, and willing to learn. Performs other duties as assigned. Excellent communication and outstanding customer service and listening skills
Requirements
- High School graduate or equivalent (GED)
- 1 year of experience in Customer Service, Call Center, and/or Healthcare
- Must be available to alternate weekends and holidays
- Shift hours: 2P-1030P
Nice To Haves
- Bilingual in Spanish
Responsibilities
- managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange
- Handles basic questions about the business, including hours of operation, directions, and contacts
- Coordinates emergency codes and disaster control procedures
- Monitors and updates patient status changes within electronic medical record
- Assists with the registrations of patients as needed
- Must be able to use overhead paging system to communicate information and locate hospital personnel
- Monitors the temperature, humidity, and pressure of various hospital equipment
- Serves as a mentor to new associates and assists in new employee orientation
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
