Communications Operator-PT<30

Hurley • Flint, MI

7d

About The Position

Under general supervision, the Communications Operator uses telephone communication equipment to answer and connect calls through the Medical Center telephone system. The role may provide paging services for physicians and designated Medical Center personnel and an answering service for Medical Center physicians. Work requires significant mental and visual concentration, as well as timely and accurate task completion. The operator participates in quality assessment and continuous quality improvement activities, follows applicable safety and infection control standards, and performs duties courteously and in a customer-focused manner consistent with the Hurley Family Standards of Behavior. The Communications Supervisor provides general supervision and reviews work for conformance with established policies and procedures.

Requirements

• High school graduate or GED equivalent.
• Six months of experience operating a branch telephone exchange switchboard or electronic/computerized console, or one year of experience providing customer service in a call center.
• Working knowledge of customer service methods.
• Demonstrated knowledge of and aptitude for personal computers and various software applications or computerized communication systems.
• Ability to handle difficult situations with diplomacy, composure, and tact.
• Ability to handle sensitive information confidentially.
• Ability to answer calls and questions promptly and efficiently using a well-modulated, pleasant voice.
• Ability to communicate effectively and promote good hospital/community relations.
• Ability to understand and carry out oral and written instructions.
• Ability to keep records, prepare simple reports, and perform routine clerical work.
• Ability to comply with departmental performance standards.
• Ability to maintain effective working relationships with supervisors, coworkers, other Medical Center staff, physicians, patients, and the general public.

Responsibilities

• Operate telephone console equipment to answer, screen, transfer, connect, and place local and long-distance calls.
• Provide directory assistance by relaying telephone numbers, titles, and locations of Medical Center personnel.
• Arrange conference calls and dispatch electronic or wired communications.
• Page physicians, security, and other designated Medical Center personnel using voice intercom or pocket radio pages.
• Report bomb threats and severe weather and fire warnings or watches to appropriate personnel.
• When assigned, provide physicians’ answering service by screening, recording, and relaying messages.
• Maintain required records and reports, including on-call physician schedules, patient location and condition information, long-distance telephone call logs, and telephone service or repair records.
• Receive daily employee calls reporting absence or tardiness, record the information, and distribute it appropriately.
• Perform other related duties as required and use new improvements or technology related to the job assignment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED