Communications Operator

Virginia Information Technologies Agency•Dinwiddie, VA

1d•$0 - $45,000•Onsite

About The Position

Central State Hospital (CSH) is a 277-bed Joint Commission accredited psychiatric inpatient facility located in Petersburg, Virginia. CSH has proudly been serving citizens of the Commonwealth since 1870, when it opened its doors as the first psychiatric hospital in the country dedicated to the treatment of African Americans. A new and modern CSH is currently under construction on the same property, with a scheduled completion date of 2027. CSH maintains the only maximum-security treatment facility in the state (111 beds). It also has 166 beds available for individuals in the community who need inpatient care, as well as individuals in the criminal justice system. Treatment is believed to be holistic and focused on the person’s individual needs, recognizing that recovery is not linear or the same for every person. Treatment modalities may include medication, evidence-based group and individual therapy, peer support, psychosocial rehabilitation, vocational training, preparation for court, and treatment for substance use.

Requirements

Experience providing customer service.
Experience in the utilization of the Microsoft Office Suite, online and computer data entry.
Experience using a multi-line telephone system and various office equipment.
Experience using law enforcement/two-way radio equipment and dispatching calls.
Be able to satisfactorily complete or resolve simultaneous requests or tasks.
Extensive years of experience in customer service with the ability to communicate clearly and professionally both verbally and in writing.
Possess a strong work ethic and team player mentality.
Ability to be flexible and able to work rotating shifts as well as weekends, holidays and occasional overtime.
Ability to act in the capacity of essential personnel during emergency/crisis situations.

Nice To Haves

Experience in a hospital setting.
Experience in dispatching calls.
Experience monitoring fire alarm systems.

Responsibilities

Provide customer service and direct all incoming calls at the switchboard for Central State Hospital (CSH).
Disseminate routine and emergency incident information.
Mobilize emergency services and personnel in response to crisis situations involving life or property.
Act as essential personnel in the event of an emergency and/or facility need.
Work different shifts to include nights, weekends, and holidays, and/or overtime as required.
Complete or resolve simultaneous requests or tasks.
Communicate clearly and professionally both verbally and in writing.
Act in the capacity of essential personnel during emergency/crisis situations.