Communications Operator - RMC

San Luis Valley Health•Alamosa, CO

6d•$15 - $20•Onsite

About The Position

San Luis Valley Health is seeking a full-time Communications Operator to join our team! This position is the hub of telephone communication for San Luis Valley Health and is responsible for answering incoming phone calls to SLV Health and accurate routing and intake of those calls. This includes scheduling when possible, or accurate messaging to the appropriate staff member or provider.

Requirements

High School graduate or GED
One year experience in an office setting
Strong customer service skills, with ability to answer and direct incoming calls in a timely manner with a positive.

Responsibilities

Responsible for accurate call routing while maintaining friendly customer service
Return any/all abandoned phone calls due to missed calls or hang-ups
Verification that all patient and insurance information is entered accurately
Coordination with referring physician offices, employers, and/or law enforcement as it pertains to registration requirements
Assist with team projects as identified and assigned.
Complete confirmation calls and transmit standard instructions to patients (visitor restrictions, check-in process, items to bring, etc.)
Responsible to complete all Medicare Secondary Payer verification questionnaire for Medicare patients

Benefits

Full medical, dental and vision plans to suit the needs of you and your family, with low-cost copays and deductibles, all without high out-of-pocket expenses.
Enjoy a generous amount of Paid Time Off in your first year and a generous Sick Leave program, with accruals starting on your first day!
Start saving with Retirement plans available from day one, providing up to 5% employer match after one year of employment.
Free life and disability insurance benefits for full-time employees with the opportunity to purchase additional coverage at low costs.
Add to your benefit package with a variety of voluntary benefits such as identity theft protection, medical and dependent care flexible spending accounts and more.
Take care of yourself with our free on-site 24-hour employee health center, and discounts to a selection of local fitness/recreational centers.
Keep learning by utilizing our education program benefits to foster your growth and development.
Give back to the community with multiple opportunities throughout the year to volunteer with our own non-profit SLV Health Foundation and other SLV- and community-sponsored events.
Discounts on cell-phone plans, ski/snowboard lift tickets, Dell computers, local pools, Adams State University functions and more!
Your family is our family so our employees and their family members have access to our employee support services, including up to four free counseling sessions to assist with work/life solutions.