Communications Operator

Singing River Health System • Pascagoula, MS

2d • Onsite

About The Position

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Position Overview:
Communications operator – is responsible for incoming, outgoing, and inter-office calls. They operate paging system and monitors various alarms for facilities. Operators transfer calls in an accurate and timely manner to ensure quality customer service.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

• High School graduate or equivalent required.
• Must have de-escalation training completed by end of position orientation (90 days); must have appropriate level of de-escalation training.
• Customer service experience required.
• Must demonstrate keen mental faculties/assessment and decision making abilities.
• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
• Must demonstrate strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels.
• Must demonstrate ability to work under pressure and meet deadlines.
• Attention to detail and the ability to multi-task in complex situations is required.
• Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
• Must possess superior customer service skills and professional etiquette.
• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Nice To Haves

• A minimum of two (2) years’ experience utilizing multi-line phone system is preferred.

Responsibilities

• Responsible for incoming, outgoing, and inter-office calls.
• Operate paging system.
• Monitor various alarms for facilities.
• Transfer calls in an accurate and timely manner to ensure quality customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED