COMMUNICATIONS OPERATOR- PRN

Johnson Memorial Hospital•Franklin, IN

175d•Onsite

About The Position

Johnson Memorial Health is seeking a Communications Operator- PRN to operate the JMH switchboard telephone system, answer incoming calls, and connect callers. This role also acts as an answering service for JMH’s Staff Physicians, maintains an updated on-call list, and provides paging services. The operator will monitor alarm devices, assist with pager repairs, coordinate with security/maintenance, and register patients in the Emergency Room. Additionally, the position involves verifying insurance information and performing other related duties as assigned. The role requires clear communication and support of the Mission and Values of Johnson Memorial Health, while adhering to all applicable laws, regulations, and hospital policies.

Requirements

High school diploma or equivalent required.

Nice To Haves

Prior Switchboard Operation experience preferred.
Previous clerical experience preferred.

Responsibilities

Operates JMH switchboard telephone system, answers all incoming calls, connects callers to long distance, keeps Information Desk informed of census updates and program extensions as requested.
Acts as an answering service for JMH’s Staff Physicians and keeps on-call list updated. Maintains current telephone listing of JMH on-call staff, their pager numbers, and modes of contact.
Provides paging service: overhead, digital/alpha numeric, and radio paging.
Monitors alarm devices; reacts to alarms in accordance with procedures and reports any malfunctions.
Assists pager users with contacting Information Systems Department for pager repairs and/or replacement.
Coordinates with security/maintenance personnel; informs officer on duty of emergent situations.
Register patients who present in the Emergency Room completing various registration processes such as scanning and copying paperwork; entering information into computer system, providing information to patients/families, etc.
Verifies insurance information on various websites and updates information.
Performs other related duties as assigned.
Clearly communicates and continuously supports the Mission and Values of Johnson Memorial Health.
Conducts all activities in compliance with applicable laws, regulations, standards and hospital policies, procedures including Blood and Body Substance Precautions.