Communications Operator I

City of Henderson•Henderson, NV

12d•Onsite

About The Position

Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required. The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Communications Operator I in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status. The City of Henderson conducts an extensive training program that includes up to fourteen (14) weeks of classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.

Requirements

Graduation from high school or the equivalent
One (1) year of experience performing public contact work receiving and referring information
Proficiency in keyboarding sufficient to type 55 net words per minute
Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment
Must pass a nationwide fingerprint-based record check, and a wants/warrants check
Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year
Must maintain certifications in NCIC/NCJIS as a condition of continued employment

Nice To Haves

Experience in emergency dispatch, a call center, or a closely-related field
Previous training and experience as an emergency dispatcher for public safety and medical operations
The ability to speak Spanish fluently