Communications Ctr Operator I

Texas Children's Medical Center • Houston, TX

9d

About The Position

We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

Requirements

• H.S. Diploma or GED required

Nice To Haves

• experience as a telephone switchboard operator
• experience in a healthcare environment

Responsibilities

• Answers and directs incoming telephone calls in a professional and courteous manner
• Completes page requests to hospital staff as appropriate
• Connects calls to a requested extension, department, or individual as quickly as possible
• Provides patient information to callers as allowed under Hospital policy and federal and state regulations
• Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
• Queries the appropriate system for the desired name, department, or other information
• Processes long-distance calls for certain departments.
• Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
• Performs other essential job-related duties.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED