Communications Operations Strategist

Apple•Cupertino, CA

About The Position

Apple's Worldwide Communications team informs the world and Apple employees about the company, our innovative products and services, and the values that drive everything we do. We're looking for an experienced professional to join our team as a strategic partner and operational architect. In this role, you will design, build, and run the operational systems that enable a world-class communications organization to work at its best — driving planning, execution, and continuous improvement across multiple communications disciplines. You will be a trusted extension of leadership: owning day-to-day operational excellence while building strategic partnership across the team. This is a role for someone who thrives at the intersection of communications and operations, and understands the rhythm, pace and scope of corporate communications work and brings the discipline to make it run with precision and scale.

Requirements

8+ years experience in communications, strategy, operations or change management
Proven ability to see the big picture and simultaneously focus to execute down to the details
Fluency in English
Operational instincts paired with knowledge, experience and expertise in internal/executive communications and/or public relations; you understand how communications teams think, work, and deliver
Experience in corporate communications, media, consulting, marketing or agency environments strongly preferred
Exceptional written and verbal communication skills
Proven ability to design and execute operational systems from the ground up: workflows, planning cadences, playbooks, governance structures, and reporting frameworks
You quickly absorb emerging technologies and see opportunities to scale them across an organization
You have experience planning, building, presenting and operationalizing Keynote presentations, project plans and programs
Poise and confidence to lead internal initiatives, earn consensus, and engage in thoughtful and rigorous discussions with colleagues and leaders
Comfortable operating as a team and leadership representative, making decisions in ambiguous situations, and driving collaboration across groups
Committed to process excellence, continuous improvement, and raising the bar for how a team operates to deliver its best work
Curiosity and drive to learn how the team operates, with a focus on identifying improvement opportunities and moving the team forward
Expert-level proficiency in project management platforms and tools used as strategic operational systems, not just task trackers
Bachelor's degree or equivalent experience

Nice To Haves

Project management certification is a plus

Responsibilities

Serve as an operational partner to communications operations leadership, driving day-to-day tactical execution and implementing longer-term initiatives
Design and oversee the day-to-day infrastructure for how the team works: planning rhythms, workflow systems, decision frameworks, and cross-team coordination
Own the planning, building and operational execution of presentations, department meetings, and high-visibility internal programs
Build and maintain strategic playbooks and process documentation that drive effective planning, timely execution, and measurable impact
Lead change management initiatives to introduce new ways of working, driving adoption, and ensuring the team evolves alongside organizational needs
Develop and manage operational dashboards and reporting that provide intelligence (not just metrics) to inform leadership decisions
Own project management and planning systems as a strategic platform — designing workflows, optimizing team adoption, and using it as the single source of truth for operational visibility
Identify and proactively resolve operational bottlenecks, potential communications risks, and process gaps before they impact the team
Manage strategic vendor and partner relationships with a focus on outcomes, quality, and continuous improvement
Support department strategy and planning processes