Communications Officer

CMHA Thames Valley Addiction and Mental Health Services • London, ON

2d • CA$45 - CA$46 • Hybrid

About The Position

The Communications Officer is responsible to develop and execute the organization’s strategic communications plan across multiple channels by aligning messaging, increasing brand visibility and audience engagement. As a champion of the CMHA TVAMHS brand, the incumbent drives a collaborative approach to communications planning and is instrumental in protecting the organization’s reputation through a proactive approach to media relations, issues, crisis and reputation management. Consider revitalizing your career and making a difference in your community by joining our team!

Requirements

• University degree or post-graduate diploma in Communications and Public Relations, or undergraduate degree in English or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Minimum of three years of proven experience in the field of communications planning and professional writing; ideally having experience working with a non-for-profit or public sector focused organization
• Valid Driver’s License: minimum G2 class
• Access to a vehicle required for personal transportation
• Current, satisfactory Criminal Record Check

Nice To Haves

• Previous experience in social media and web development
• Previous experience in issue and crisis management and media relations within a healthcare environment
• Previous experience managing supplier relationships (ie. printers, agency or web design firms)
• Experience working with the public, creating and reviewing presentations and developing key messages under tight timelines
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

Responsibilities

• Manage the development and execution of a communication plan that supports the CMHA TVAMHS strategy
• Refine core messaging to ensure organizational consistency in all aspects of communication
• Facilitate and support both proactive and reactive media requests
• Act as lead media spokesperson when designated by CEO
• Provide communication support to the leadership teams on a variety of business issues
• Work collaboratively with the organization’s Reconciliation, Equity and Inclusion team
• Lead the compilation of high-quality communication material for the CEO, Board of Directors and key stakeholders by collecting submissions from the Leadership Team and editing and designing cohesive, consistent, and professional documents that may include annual reports, key messages, media releases, and surveys for various departments
• Act as the Primary liaison with Communication partners at CMHA Ontario and CMHA National
• Create rich and substantive story content for the organization’s website and associated web and social media channels and update all on a regular and timely basis
• Review communications-related analytics; measure and present results of all communication efforts
• Lead the organization’s vision by offering information as an ad hoc member of the leadership teams
• Lead the development of the annual employee engagement survey
• Review and approve internal communications to encourage employee participation and build a sense of community with CMHA TVAMHS
• Manage and develop story content that celebrates the work done by CMHA TVAMHS employees
• Collaborate with Managers and Directors to design and execute program communications, as needed
• Develop and/or approve presentations and change management communications plans, as needed
• Oversee the print production of a variety of internal and external materials, as well as the design and content of informational brochures, letterheads (for specialized sites), banners, and fundraising materials
• Ensure the consistent use of CMHA brand guidelines across the organization and with third-parties
• Approve communications policies and operational procedures and guidelines as needed
• Participate in an “on-call” rotation schedule for monitoring of potentially sensitive messages
• Contribute to a positive team environment for all program areas

Benefits

• $44.68 to $45.52 per hour (Manager grid)
• Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 7 of the grid
• Immediate enrollment in the Healthcare of Ontario Pension Plan (HOOPP)
• After a 90-day waiting period, will be enrolled in extended healthcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree