Communications Officer

University of Richmond

8d•Onsite

About The Position

The University of Richmond is seeking a Communications Officer to handle emergency and non-emergency calls, dispatch officers, and provide information and assistance to the public and university community. This role involves maintaining logs, reporting maintenance issues, training new officers, and promoting positive community relations. The position operates within an office environment and requires the ability to work effectively under pressure.

Requirements

Clear and concise written oral communications
Articulate and responsive to colleagues
Demonstrates a high level of accuracy, even under pressure
Knowledge of Department policies and procedures
Knowledge of Department and state record systems and appropriate reporting forms
Proficiency with technical communication equipment, e.g., NCIC/VCIN terminal, CAD terminal, Fax machine, etc.
Ability to employ radio communication procedures
Ability to operate various pieces of office equipment, e.g., typewriter, telephone, laser printer, standard printer, paper shredder, and computer
Ability to maintain written and recorded radio and telephone logs and tapes
Ability to answer police and switchboard telephone lines
Ability to monitor and maintain applicable equipment in the communications area
Ability to run criminal history checks
Ability to properly file criminal history checks
Ability to issue and maintain sign-in and sign-out records of portable radios, keys, and controlled forms
Ability to monitor and operate the NCIC / VICN teletype terminals
Ability to monitor and operate computerized alarm reporting systems
Ability to prepare, type, and distribute necessary reports and forms, and maintain files
H.S. Diploma or GED required

Nice To Haves

Some experience as a communications officer preferred
Virginia-certified through DCJS (will not be required to take the National Dispatcher Selection Test)

Responsibilities

Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower
Classify complaints, incidents and calls for service
Dispatch police officers to respond to calls
Record information on calls onto log or in computer
Relay information and requests for assistance from and to on-duty police officers, security officers, and other emergency service providers as necessary or required
Provide information and assistance to the general public, University faculty, staff, students and departmental personnel
Maintain, update, and post various logs as required on each shift
Contact University Facilities by telephone to report emergency maintenance problems
Issue visitor and overnight temporary parking permits
Train newly hired communications officers
Promote positive community relations in the performance of job duties
Physically perform all other communications related duties as outlined in the Departmental Directives
Perform all other duties, responsibilities, and tasks as assigned