Communications Officer

Stillwater County•Stillwater County, MT

13d•Onsite

About The Position

Under general supervision, the Communications Officer receives and processes emergency and non-emergency requests for service through telephone, radio, and computer-aided dispatch systems. The position dispatches law enforcement, fire, EMS, and other emergency responders; monitors unit status and safety; maintains accurate records; and serves as a first point of contact for the public during urgent and often stressful situations. The role requires rapid decision-making, multitasking under pressure, adherence to established procedures, and sound judgment. Work is performed primarily in a dispatch center under moderate to high stress conditions. The position involves frequent contact with the public and multiple agencies, and may involve exposure to life-threatening emergencies and critical incidents. The position does not regularly supervise others, but may provide training or guidance to new employees or trainees.

Requirements

High school diploma or equivalent (GED).
Basic computer skills.
Ability to remain calm under stress, communicate clearly, and multitask in a fast-paced environment.
Must obtain and maintain Montana POST Basic Communications Officer Certification within one year of hire.
Must obtain and maintain CJIN Certification within one year of hire.
Must obtain and maintain Emergency Medical Dispatch (EMD) Certification within one year of hire.
Must obtain and maintain CPR Certification within one year of hire.
Must possess and maintain a valid Montana driver’s license.
Ability to perform duties with sufficient vision, hearing, and speech clarity, with or without correction.
Ability to sit for extended periods and occasionally lift and move objects up to 50 pounds, or greater with assistance.

Nice To Haves

One year of work experience involving public contact, clerical/office work, or customer service requiring multitasking is preferred.
Familiarity with county geography is helpful.

Responsibilities

Receive and evaluate emergency and non-emergency calls for service, determine priority, and dispatch appropriate personnel and resources.
Operate communications systems, including radios, telephones, computer terminals, paging, and teletype equipment, following established protocols.
Monitor unit location and status to ensure responder safety and timely support.
Maintain accurate records, logs, and documentation of calls, responses, and activities.
Communicate clearly, concisely, and professionally with responders, other agencies, and the public.
Handle sensitive and confidential information with discretion.
Perform control room housekeeping and other duties as assigned.
May serve as Terminal Agency Coordinator (TAC) or Alternate TAC.
May assist in training new employees.
Perform other duties as assigned.