Communications Officer

Pueblo County•Pueblo, CO

17h•Onsite

About The Position

Work involves performing specialized and complex telecommunications and dispatch duties that require independent judgment and a thorough knowledge and understanding of communications equipment and policies and procedures. This includes answering emergency (911) and other calls, dispatching numerous local law enforcement and fire/emergency medical agencies, providing life-saving emergency medical instructions, and entering information into a computerized system.

Requirements

At least 18 years of age
High school diploma or GED
Valid driver’s license at the time of application
Valid Colorado driver’s license at time of hire
A minimum of one year of experience performing duties comparable to those of a Communications Officer
Computerized multi-task test
Interview
Mandatory observation session
Background investigation
Polygraph examination
Physical examination to include a drug screen
Psychological evaluation

Nice To Haves

NCIC/CCIC Certification

Responsibilities

Receives incoming 9-1-1 hardwire and cellular telephone calls, non-emergency phone calls, inter-office phone calls and ring-down lines; obtains pertinent information, determines nature, location and priority of calls, dispatches units or takes messages for duty personnel or transfers callers.
Dispatches necessary emergency personnel including law enforcement units, fire departments, ambulance departments and other agencies as needed.
Performs Emergency Medical Dispatching for all medic calls received in the communications center.
Maintains radio contact with units on assignments and monitor status and location of police, fire and emergency medical service units.
Operates a variety of public safety communications equipment including multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch systems, installs recall recorders and paging and intercom systems.
Sends, receives, records and disseminates teletype information from the state and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relays to officers in the field; maintains National Crime Information/Colorado Crime Information (NCIC/CCIC) Certification.
Enters data into automated records; maintains a large variety of logs relating to public safety telecommunication activities; looks up information in databases; compiles statistics on calls received; uses email to communicate.
Coordinates and relays information and assistance requests involving other law enforcement and fire fighting agencies; coordinates and assigns resources as necessary in emergency and non-emergency situations.
Reads maps and verbally describes detailed directions via radio or phone.
Maintains access and dissemination of confidential information.
Performs extensive computer work for criminal histories, background checks, previous contacts, warrants and officer safety information.
Takes possession of and maintains active warrants to include return of service and audits of same.
Monitors building security alarm system, national warning phone, radio equipment, phone equipment and all other essential equipment and reports to responder as necessary.
As assigned, serves as the Communications Shift Supervisor in the absence of same.
Works a shift schedule as assigned.
Performs other duties as appropriate or necessary for performance of the job.

Benefits

Shift differential pay
Referral/Recruitment incentives
Trainer pay
Tuition reimbursement
Take-home vehicle (Patrol)
Opportunity to work in many diverse areas
Comprehensive Benefits package (medical, dental, vision, etc.) (full-time employees)
Generous Vacation and Sick Leave Accrual
County Retirement Program
Autonomy to grow and find your career path with supportive leadership
Truly inclusive and diverse environment
Fitness Center (Historic Pueblo Courthouse Building)
May be eligible for up to 12 weeks of Paid Parental Leave Benefits (full-time employees)