Communications Officer (Dispatcher)

Bethune-Cookman University • Daytona Beach, FL

4d • Onsite

About The Position

The Campus Safety Communications Officer operates the Department of Campus Safety Communications Center on the Bethune-Cookman University campus. This role involves receiving emergency and non-emergency telephone calls, handling after-hours maintenance requests, monitoring computerized alarm and access control systems, coordinating with police and EMS services, providing in-person customer service, and monitoring a CCTV surveillance system to report inappropriate activities to zone officers. The position also requires making entries into automated record files. Some tasks are life-safety related and demand a critical emphasis on successful outcomes.

Requirements

• Associate degree; supplemented with one (1) year of experience in a position requiring the use of interpersonal/communication skills and high interaction with the public.
• Must be able to type accurately.
• Must possess a valid driver license upon the effective starting date and a valid Florida Drivers License no later than 30-days after the effective starting date.
• Ability to use a two-way radio for official communications, communicating in a clear, concise and intelligible manner under all conditions at all times.
• Ability to react promptly and correctly in emergency situations.
• Ability to make independent decisions that are permitted with minimum supervision.
• Ability to work effectively with co-workers, university staff and faculty and members of the public that may visit the university.
• Ability to accurately communicate required information in a timely manner.
• Ability to stay aware and alert to the surrounding conditions and situations.
• Proficient in the use and operation of the NaviGate C.A.D. system.
• Proficient in the use and operation of the E2 Campus Alert system.
• Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and proficiency with Windows 7, Microsoft Outlook, Microsoft Office Suite, program designs and development.
• Ability to follow written and oral instructions.
• Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines.
• Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed.
• Ability to function under pressure or in emergency situations.
• Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training.
• Strong interpersonal skills; excellent verbal and writing skills; aptitude for working collaboratively and independently; capacity to multi-task, organize, and work under limited supervision.
• Must have strong organizational skills and the ability to meet deadlines.
• Must have the ability to respond effectively to the needs of a diverse and demanding student and parent population.

Nice To Haves

• Bachelor's degree is preferred.
• Other combinations of experience, training and education which provide the knowledge and abilities necessary to perform the work may be considered.

Responsibilities

• Utilize proper telephone etiquette when answering the telephone.
• Multitasking capability and calm, efficient function under stressful conditions are essential (i.e. dispatch calls to Campus Safety Officers, communicate on the telephone and monitor the video surveillance system).
• Take emergency and non-emergency calls for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information.
• Make notification to emergency services when requested (law enforcement, EMS, and fire personnel) and provide exact address location where services are needed.
• Ensure that all communications equipment is working properly and reporting to appropriate person when equipment is not functioning.
• Monitor the CCTV video surveillance system and report inappropriate activity to Campus Safety Officers and/or the on-duty supervisor.
• Operate the Computer Aided Dispatch system (NaviGate) while simultaneously speaking on the telephone, radio or both, ensuring that all activities are logged properly.
• Develop and issue emergency campus wide alerts when required.
• Maintain absolute confidence and discretion regarding all records, communications, and other information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree