Communications Officer 1

University of New Orleans • New Orleans, LA

6d • Onsite

About The Position

This position involves receiving and responding to requests from enforcement officers/agents through telecommunication equipment. The role also acts as the point of contact with the general public for emergency situations, accidents, and complaints. This is an entry-level position with direct supervision from a Communications Officer Supervisor or higher-level personnel. The work is performed statewide. It differs from a Communications Officer 2 by the absence of experienced-level duties.

Requirements

• Six months of experience in transmitting and receiving messages by radio or clerical work; OR
• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.
• All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirements within six months of employment.
• An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Nice To Haves

• Communicating Effectively
• Focusing on Customers
• Managing Resources
• Using Data

Responsibilities

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update desk log during communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree