COMMUNICATIONS OFFICER 1, 2, or 3

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

The Louisiana Department of Wildlife and Fisheries is responsible for managing and protecting the state’s renewable natural resources, including all wildlife and aquatic life. LDWF supports a strong work ethic in its employees and incorporates the use of good science, accurate information and technology. The Office of the Secretary exists to provide leadership and support services, administrative direction, and accountability for departmental programs; administrative direction and leadership to ensure the success of subordinate programs; and department-wide coordination, communication, personnel and basic resources needed to accomplish the department’s mission. This position is being filled as a Job Appointment. The Communications Officer 1-3 provides technical advice on personal computer-based operations and the operations of the trunked radio system. Completes all necessary forms to maintain proper up-to-date verification of radio assignments. Effectively monitors, diagnoses, and repairs problems that cause radio system, telephone system or computer system failure. Monitors hazardous weather and/or other situations and notifies area agents.

Requirements

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR Fifteen semester hours of college training.
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Nice To Haves

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Acting Decisively: The ability to make timely, confident decisions using sound reason.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Responsibilities

Receive and respond to informational requests by officers/agents.
Receive, analyze, prioritize, and respond to general public complaints and inquiries.
Alert the nearest officer/agent, dispatch to location, and relay the information.
Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
Maintain proper record-keeping and update the desk log during communications.