Communications Lead, Infrastructure and Engineering
About The Position
We're seeking a strategic communications professional to join our team and drive external storytelling for the engineering and infrastructure work behind serving Claude. This role will be the primary external comms partner to the teams responsible for how Claude performs in production, including capacity, reliability, and engineering. In this role, you'll craft compelling narratives that make Claude's inference and reliability work accessible and credible to developers, customers, and the press — across launches, milestones, and the steady drumbeat of updates in between. You'll build messaging frameworks for technical topics without losing the substance, and lead the communications response when an engineering issue needs a coordinated, cross-functional response. You'll also coach engineering and product leaders to be effective spokespeople. The ideal candidate is a creative storyteller with strong proactive and reactive muscle, has a genuine curiosity about how systems perform and the judgment to navigate nuanced, technical topics. You should be able to move fast, think critically, and collaborate across a wide range of technical and non-technical teams. You'll sit on the Product Communications team, working day to day with engineering and product leaders.
Requirements
- 8–12 years of experience in communications focused on infrastructure, engineering, or technical products
- Highly online and fluent in where technical conversations happen, from developer forums to X to Hacker News
- Genuinely curious about how customers actually experience performance, capacity, and reliability
- Experience in communications focused on infrastructure, engineering, or technical products
- Write with discipline and accuracy around complex technical concepts and sensitive topics
Nice To Haves
- A deep understanding of both traditional media channels and the emerging platforms where technical communities engage
- High-agency and low-ego, with a bias to action
- Existing relationships with reporters and analysts covering AI, engineering, or developer ecosystems
Responsibilities
- Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates
- Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible
- Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance
- Lead comms when a technical or engineering issue needs a coordinated cross-functional response
- Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often
- Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between
- Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly
Benefits
- competitive compensation
- benefits
- optional equity donation matching
- generous vacation
- parental leave
- flexible working hours
- a lovely office space in which to collaborate with colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Senior
