Communications Lead, Infrastructure and Engineering

Anthropic•Seattle, WA

7h•$255,000 - $320,000•Hybrid

About The Position

Anthropic is seeking a strategic communications professional to drive external storytelling for the engineering and infrastructure work behind serving Claude. This role will be the primary external comms partner to the teams responsible for how Claude performs in production, including capacity, reliability, and engineering. The individual will craft compelling narratives that make Claude's inference and reliability work accessible and credible to developers, customers, and the press. This includes developing messaging frameworks for technical topics, leading communications for coordinated cross-functional responses to engineering issues, and coaching engineering and product leaders to be effective spokespeople. The ideal candidate is a creative storyteller with strong proactive and reactive communication skills, genuine curiosity about systems performance, and the judgment to navigate nuanced technical topics. They should be able to move fast, think critically, and collaborate across technical and non-technical teams. This role sits on the Product Communications team, working day-to-day with engineering and product leaders.

Requirements

8–12 years of experience in communications focused on infrastructure, engineering, or technical products
Highly online and fluent in where technical conversations happen, from developer forums to X to Hacker News
Genuinely curious about how customers actually experience performance, capacity, and reliability
Experience in communications focused on infrastructure, engineering, or technical products
Write with discipline and accuracy around complex technical concepts and sensitive topics

Nice To Haves

A deep understanding of both traditional media channels and the emerging platforms where technical communities engage
High-agency and low-ego, with a bias to action
Existing relationships with reporters and analysts covering AI, engineering, or developer ecosystems

Responsibilities

Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates
Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible
Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance
Lead comms when a technical or engineering issue needs a coordinated cross-functional response
Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often
Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between
Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly