Communications Focal Point (CFP) Service Desk

MicroTech • Sumter, SC

3d • Onsite

About The Position

MicroTech is seeking a Communications Focal Point (CFP) Service Desk support resource for the Combined Air Operations Center (CAOC) at Shaw AFB. The CAOC team provides full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor.

Requirements

• Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
• DoD 8140 DCWF 451, Intermediate Level.
• Active Secret Clearance

Responsibilities

• Perform all technical support and O&M tasks and activities
• Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues)
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree