Communications Field Training Officer (FTO)

Pafford EMS•Oklahoma City, OK

8d•Onsite

About The Position

The Communications Field Training Officer (FTO) is an experienced, well-rounded communications employee responsible for training new communications personnel at their level and below in all aspects of their work at Pafford Medical Services. The FTO uses the Communications FTO packet as a training guide, monitors and documents each trainee’s progress, and reports progress and concerns to supervisors. The FTO recommends trainees for advancement to the next training phase or evaluation for independent work, and continues to mentor new hires after their release as needed. The role works in a high-tech communications and logistics center on 12-hour rotating shifts, including days, nights, weekends, and holidays. The work environment includes a multi-monitor desk setup and requires sustained focus, computer proficiency, prolonged sitting, repetitive keyboard and telephone use, and simultaneous operation of multiple systems and monitors. The FTO must communicate clearly in person, over multi-line telephones, and on two-way radios, and have the visual acuity needed to analyze data, operate computer terminals, and read extensively. The employee must maintain regular, punctual attendance and perform the essential functions in accordance with applicable standards.

Requirements

Knowledge of Pafford Medical Services policies and procedures relating to the communications center.
Knowledge of techniques, requirements, and activities associated with the employee’s job level and below.
Ability to accurately document trainee progress.
Ability to remain calm and composed in high-stress situations, manage multiple tasks simultaneously, and serve as a positive role model for trainees and peers.
Ability to establish and maintain effective working relationships with coworkers, law enforcement agencies, facility personnel, and the general public.
Knowledge of computer systems associated with the employee’s job level and below, including Logis, NinthBrain, and Paylocity.
Ability to safely and successfully perform essential job functions and meet applicable productivity standards.
Ability to maintain regular, punctual attendance.
Ability to talk, listen, and speak clearly in person, on multi-line telephones, and on two-way radios.
Visual acuity to prepare and analyze data, operate multiple computer terminals, and perform extensive reading.

Responsibilities

Train new communications personnel at their level or below.
Track and accurately document trainee progress, reporting to supervisors after each completed shift and notifying them of issues as they arise.
Recommend trainees for promotion to the next training phase when appropriate.
Interview each trainee before release to independent work to confirm that training points were covered and understood; address identified deficiencies and conduct follow-up interviews.
Serve as a training-related contact for communications personnel at or below the FTO’s level while on shift.
After a new hire’s release, ensure training points are understood and required paperwork is completed and submitted to the supervisor.
Remain available to the assigned trainee throughout the entire shift and promptly notify supervisors if unable to supervise the trainee effectively.
Promote positive customer relations and effective communication with patients, facility personnel, visitors, and peers.
Maintain complete knowledge of communications center policies and procedures.
Assist communications supervisors with developing or modifying procedures and performance plans to support quality training.
Resolve issues encountered during daily operations appropriately and within the FTO’s scope of practice.
Continue mentoring new hires after release as needed.