Communications Dispatcher I - Street Environmental Services - Public Works (1704)
About The Position
San Francisco Public Works has four vacancies for a Communications Dispatcher I within the Bureau of Street Environmental Services. Under supervision, the position performs specialized communications dispatch duties, operating communications equipment to transmit information between mobile field units, the public, and City departments. Equipment includes two-way radios, telephones, and radio-paging systems. This is a temporary-exempt appointment, not a permanent position, excluded from the competitive Civil Service examination process. The appointment is at the discretion of the Appointing Officer and may not exceed 36 months. The work may involve variable shifts, including weekends and holidays. The stated work hours are regular. The annual compensation range is $73,944–$89,856. Applicants must meet the experience requirements by the final filing deadline. The selection process may include application review, additional screening, an interview, and a supplemental questionnaire. Before appointment, candidates must pass a medical examination and TB testing; background investigation and pre-employment drug and alcohol testing may also apply, as described in the posting.
Requirements
- At least one year of verifiable experience operating a two-way radio communications base station and receiving, recording, and transmitting messages; OR a combined total of one year of verifiable experience operating a multi-line telephone and a two-way radio communications base system, including at least six months operating a two-way radio base station.
- Experience using hand-held two-way radios does not qualify; qualifying radio experience must involve operating a two-way radio base station.
- Applicants must fully meet the minimum qualifications by the final filing deadline unless otherwise stated.
- All experience, education, training, and other information substantiating minimum qualifications must be included in the application by the filing deadline; resumes are not accepted in lieu of the City application.
- Eligible candidates must successfully pass a pre-appointment medical examination and complete TB testing.
- Applicants who are not current City employees in a safety-sensitive position represented by Local 261 must pass pre-employment drug and alcohol testing.
Responsibilities
- Operate communications equipment, including multi-line telephones, two-way radios, and pager systems, to receive information and emergency calls and transmit messages or route calls to the appropriate bureau or detail.
- Verify and evaluate incoming messages for accuracy, follow up to confirm receipt and understanding, and determine appropriate actions and staff or agencies to notify.
- Dispatch mobile units and equipment to work locations, including locations requiring traffic control, citing, or towing; request ambulance, tow-truck, or other emergency services; make inquiries of other agencies; and read maps and provide directions to emergency locations.
- Record information from radio and telephone communications by entering and retrieving computer data, time-stamping and logging messages, maintaining records of unit status, and keeping a regular log of messages.
- Assist communications dispatchers in coordinating emergency procedures with staff from City departments and dispatchers from 911 and DPW during accidents, emergencies, and disasters.
- Transmit alarm information to the supervisor on duty when departmental assistance is needed; notify the Police Department of streets scheduled for no-parking zones; and prepare related records and perform clerical duties.
- May monitor surveillance equipment and intrusion alarms in on-site buildings.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
