Communications Coordinator

MUSTANG SPECIAL UTILITY DISTRICT • Aubrey, TX

3d • $62,852 - $86,017 • Hybrid

About The Position

Mustang Special Utility District (“Mustang”) is a local governmental entity providing water and water reclamation services across 220 square miles of North Texas in Denton, Collin, and Grayson Counties. Mustang currently has more than 44,000 connections serving more than 132,000 people in one of the fastest-growing areas of the country. Each day, we work tirelessly to be “Second to None!” in our mission of Providing Life’s Precious Resource. We’re seeking a skilled and organized Communications Coordinator to support our District and customers, with a focus on external communications, public relations, community engagement, and customer-facing messaging. Position Summary The Communications Coordinator will help Mustang communicate clearly and consistently with customers, employees, media, community partners, local leaders, and other stakeholders. The Communications Coordinator will assist with writing, editing, content development, social media, website updates, customer notices, newsletters, public education materials, media support, and community outreach. A key responsibility will be serving as the day-to-day liaison with our external Public Relations firm, helping coordinate timelines, gather information, route materials for review, track deliverables, and maintain message consistency. The ideal candidate is an organized project manager, strong writer, detail oriented, and service-minded communicator who can translate complex water supply, infrastructure, and customer issues into clear language for the audience.

Requirements

• A bachelor’s degree in Communication, Public Affairs, Marketing, or a related field; or equivalent work-related experience in lieu of degree.
• Minimum of 2 years of experience in public relations, communications, marketing, or related discipline, ideally within a governmental capacity or for a utility.
• Experience with Canva and email communications is required.
• Must have a valid Class "C" Driver's License before employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law).
• Must pass a drug test, criminal history background check, and social security number verification check.

Nice To Haves

• Four years of experience preferred.
• Adobe Creative Cloud is a significant plus.

Responsibilities

• Develop, write, edit, and coordinate engaging communications to support all departments, including website content, social media posts, customer emails, newsletters, news releases, FAQs, talking points, public notices, presentations, flyers, community updates, internal communications, and intranet content.
• Help prepare customer-facing scripts, FAQs, and key messages for major initiatives, service updates, billing changes, AMI-related communications, conservation messaging, and emerging issues.
• Engages with key community stakeholders. This includes supporting communications initiatives to foster positive relationships and build a strong community presence.
• Support community events, school visits, public meetings, open houses, stakeholder briefings, tours, and other outreach opportunities.
• Assist with internal communications to keep employees informed about company news and initiatives, including employee updates, leadership messages, talking points, supporting collateral, and process updates.
• Serve as the primary day-to-day coordinator with the external PR firm. Help ensure agency-created communications are clear, transparent, accurate, consistent, and aligned with Mustang’s voice and public trust goals.
• Support efforts by helping to prepare press materials, monitor media coverage, coordinate responses, maintain media lists, and assist with pitches, interview preparation, and message development.
• Maintain organized communications files, content calendars, approval records, image libraries, project documentation, and media lists.
• Track basic communications performance, including social media engagement, email open rates, click-through rates, website activity, media coverage, recurring customer questions, and the impact of communication campaigns and activities.
• Provide detailed reports and insights to management to inform future strategies and ensure alignment with organizational goals.
• Gather information from internal teams, engineers, consultants, and subject matter experts to support accurate messaging and public education materials.
• Maintain internal and external communications timelines, project trackers, approval routing, and deliverable schedules.
• Assist in developing, implementing, and maintaining crisis communication strategies.
• Prepare statements and manage the organization’s response to crises, ensuring accurate and timely information is disseminated to stakeholders.
• Perform other communications, public relations, customer experience, community engagement, and internal communications duties as assigned.

Benefits

• Mustang SUD is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to any characteristics protected by law. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position. All qualified applicants will receive consideration without regard to color, race, religion, national origin, age (over 40), physical or mental disability, sex (including pregnancy, gender identity, and sexual orientation), citizenship, veteran’s status, genetic information or any other characteristic protected by applicable federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level