Communications & Content Specialist

New Orleans Ernest N. Morial Convention Center•New Orleans, LA

About The Position

This role is responsible for developing and executing internal and external communications, managing digital platforms, creating visual content, and coordinating special tours and facility events. The specialist will also provide administrative and internal support, ensuring consistent brand messaging and effective communication across all channels.

Requirements

Strong writing, editing, and proofreading skills with an eye for detail.
Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
Prioritize and plan work activities, use time efficiently to ensure that deadlines are met.
Maintain accuracy, thoroughness and confidentiality and perform under minimal supervision including troubleshooting as needed.

Responsibilities

Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content.
Create, curate, and manage content—including text, images, videos, and infographics—for websites, blogs, social media, email campaigns, and other digital platforms.
Develop and maintain a content calendar to ensure consistent, timely content delivery across all platforms.
Prepare communications materials and media reports for monthly board meeting presentations.
Create bi-annual archive of media clippings.
Utilize the Cision media platform to compile media contact lists, track and compile media coverage daily to assess news value and impact, and generate actionable insights for strategic communications.
Ensure consistency in content with the brand’s voice and messaging, collaborating closely with the Marketing & Communications team, our marketing/pr agency, and other internal departments to align content with organizational goals.
Stay current with industry trends, best practices, and emerging technologies in digital content and communications.
Develop and manage a comprehensive photography plan, including photo selection for marketing purposes and maintaining a schedule of photographic opportunities for effective planning.
Capture and document key events and initiatives within the building for social media, sales department use, and marketing archives.
Collaborate with relevant department to photograph internal events, key initiatives, and employee headshots.
Oversee the uploading, organization, and efficient access of photos.
Assist in producing PowerPoint slideshows; re-sizing logos and photos; creating online photo galleries; fulfilling photo requests.
Utilize visual storytelling techniques to create compelling narratives through photographs and video production for social media.
Regularly update MCCNO platforms and oversee social media accounts to ensure content accuracy, audience engagement, and positive brand representation.
Maintain content calendars, write and schedule posts, and manage interactions with the online community.
Develop and implement social media strategies to increase brand awareness, engagement, and traffic.
Manage all aspects of special tours and facility events, including VIP visits and special presentations, from planning through execution; create agendas, planning materials, scripts.
Coordinate all logistical aspects of tours and facility events, including securing guest speakers, securing space, arranging food and beverages, parking, and ensuring overall event execution in collaboration with relevant departments.
Serve as the primary tour guide, utilizing comprehensive knowledge of the building's features, history, and operations to deliver engaging and informative tours.
Consult event calendar to determine tour availability and request access to events as needed; collaborate with internal departments to highlight key features and areas of interest during tours.
Maintain and update tour materials, including brochures and maps, and manage feedback to continuously improve tour quality and guest satisfaction.
Escort photographers and videographers on shoots as needed.
Maintain inventory, source, obtain pricing, order, and track delivery of promotional items and specialty supplies.
Answer phones in a professional and courteous manner, assist callers with requests and/or route calls to the appropriate personnel/department, take complete and accurate messages and communicate in a timely manner.
Collaborate with various internal departments to support communication needs, such as advertising opportunities, promotional content, and departmental initiatives.
Assist with special projects and initiatives as needed to ensure cohesive and effective organizational communication.
Assist with setup and teardown of Marketing & Communications events.
Serve as backup to the Marketing Technology Coordinator in the use of website, surveys and email marketing tools.
Support management with administrative tasks as needed, including arranging rides to off-site events, receiving visitors, or visitor parking.