Communications & Content Specialist

Mccno • New Orleans, LA

7d • Onsite

About The Position

The Communications & Content Specialist will be responsible for developing and executing internal and external communications strategies. This role involves creating compelling content for various platforms, managing digital presence, coordinating special events and tours, and providing administrative support to the Marketing & Communications team. The ideal candidate will have strong writing, editing, and visual storytelling skills, with the ability to manage multiple projects and collaborate effectively with cross-functional teams.

Requirements

• Strong writing, editing, and proofreading skills with an eye for detail.
• Ability to work collaboratively with cross-functional teams.
• Ability to manage multiple projects simultaneously.
• Ability to prioritize and plan work activities.
• Ability to use time efficiently to ensure deadlines are met.
• Ability to maintain accuracy, thoroughness, and confidentiality.
• Ability to perform under minimal supervision, including troubleshooting.

Nice To Haves

• Experience with Cision media platform.
• Experience with photography and visual content creation.
• Experience in digital platform management and social media strategy.
• Experience managing special tours and facility events.
• Experience with promotional item inventory and ordering.
• Experience as a backup for website, survey, and email marketing tools.

Responsibilities

• Develop internal and external communications, including news releases, talking points, scripts, quotes, and other content.
• Create, curate, and manage content (text, images, videos, infographics) for websites, blogs, social media, email campaigns, and other digital platforms.
• Develop and maintain a content calendar for consistent and timely content delivery.
• Prepare communications materials and media reports for monthly board meeting presentations.
• Create a bi-annual archive of media clippings.
• Utilize the Cision media platform to compile media contact lists, track media coverage daily, and generate insights.
• Ensure content consistency with brand voice and messaging, collaborating with the Marketing & Communications team, agency, and internal departments.
• Stay current with industry trends, best practices, and emerging technologies in digital content and communications.
• Develop and manage a comprehensive photography plan, including photo selection and scheduling of photographic opportunities.
• Capture and document key events and initiatives for social media, sales, and marketing archives.
• Collaborate with departments to photograph internal events, key initiatives, and employee headshots.
• Oversee the uploading, organization, and access of photos.
• Assist in producing PowerPoint slideshows, re-sizing logos/photos, creating online photo galleries, and fulfilling photo requests.
• Utilize visual storytelling techniques for compelling narratives through photographs and video production for social media.
• Regularly update MCCNO platforms and oversee social media accounts for accuracy, engagement, and brand representation.
• Maintain content calendars, write and schedule posts, and manage online community interactions.
• Develop and implement social media strategies to increase brand awareness, engagement, and traffic.
• Manage all aspects of special tours and facility events, including VIP visits and special presentations, from planning through execution.
• Create agendas, planning materials, and scripts for tours and events.
• Coordinate logistical aspects of tours and events, including guest speakers, space, food/beverage, parking, and overall execution.
• Serve as the primary tour guide, delivering engaging and informative tours.
• Consult event calendar for tour availability and request access to events.
• Collaborate with internal departments to highlight key features during tours.
• Maintain and update tour materials and manage feedback for continuous improvement.
• Escort photographers and videographers on shoots.
• Maintain inventory, source, obtain pricing, order, and track delivery of promotional items and specialty supplies.
• Answer phones professionally, assist callers, and route calls appropriately.
• Take complete and accurate messages and communicate them in a timely manner.
• Collaborate with internal departments to support communication needs (advertising, promotional content, departmental initiatives).
• Assist with special projects and initiatives.
• Assist with setup and teardown of Marketing & Communications events.
• Serve as backup to the Marketing Technology Coordinator for website, surveys, and email marketing tools.
• Support management with administrative tasks, including arranging rides, receiving visitors, and visitor parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed