Communications Consultant

Voya Financial • Washington, DC

2d • $135,000 - $150,000 • Hybrid

About The Position

As a Communication Consultant, you will develop and manage strategic communication campaigns and tactical initiatives designed to drive positive participant outcomes and support client goals. This role partners closely with Relationship Managers, clients, and cross-functional marketing teams to create impactful communication strategies that enhance employee engagement, improve participant outcomes, and strengthen client relationships. This role offers flexibility in work location, with a strong preference to be located near Los Angeles, as travel and onsite participation are regularly required based on role and business needs.

Requirements

• Bachelor's degree required.
• 10-15 years of experience in a corporate marketing, communications, consulting, or agency environment.
• Demonstrated success leading strategic marketing and communications initiatives.
• Exceptional verbal and written communication skills.
• Strong presentation and facilitation skills with the ability to influence and engage senior leaders and clients.
• Proven ability to manage multiple projects, priorities, and stakeholder relationships simultaneously.

Nice To Haves

• Degree in Business, Marketing, Communications, or a related discipline.
• Retirement-Services background is strongly preferred.
• Experience with Government retirement plans is preferred.
• Advanced professional degree preferred.
• Team leadership or people management experience.
• Experience working across complex organizations and collaborating with multiple stakeholder groups.
• Strong analytical skills with the ability to evaluate program performance and make data-driven recommendations.

Responsibilities

• Partner directly with Relationship Managers and clients to develop and execute effective communication programs aligned with plan sponsor objectives.
• Provide strategic communication guidance focused on improving employee engagement and participant outcomes.
• Measure and analyze the effectiveness of marketing and communication programs, share results with clients, and use insights to continuously enhance future initiatives.
• Collaborate with content development and management teams to create campaigns that support new business initiatives, promote new assets and services, and strengthen competitive market positioning.
• Support client satisfaction initiatives while identifying opportunities for client growth and deeper engagement.
• Deliver compelling presentations to senior leaders, clients, and prospective clients in retention, finalist, and new business meetings.
• Partner across marketing functions to ensure integrated communication strategies and consistent participant experiences.
• Lead and participate in cross-market initiatives focused on improving participant communication strategies and engagement outcomes.
• Collaborate with content development teams, consumer experience leaders, cross-segment marketing leaders, and specialized marketing teams to execute strategic priorities.
• Role model Voya’s culture by fostering collaboration, inclusion, innovation, accountability, and problem-solving.
• Manage client-assigned budgets, including forecasting, estimating, invoicing, and reporting, when applicable.
• Travel up to 25% as required.
• Perform other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior