Communications Consultant

MassMutual•Springfield, MA

6d•Hybrid

About The Position

The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively. Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.

Requirements

Bachelor's degree.
8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing communications, or a related communications field.
2+ years of experience developing and executing communication strategies, communication plans, and content to support complex business initiatives, organizational priorities, operational changes, or transformation efforts.

Nice To Haves

Experience advising senior leaders or business leaders on communication strategy, executive messaging, stakeholder engagement, organizational communications, or change initiatives.
Experience developing executive communications, leadership messages, talking points, presentations, town hall materials, FAQs, or leader cascade materials.
Experience supporting organizational change through strategic communications, stakeholder engagement, readiness planning, or adoption support.
Knowledge of change management principles, methodologies, and tools; Prosci certification or equivalent change management certification preferred.
Strong business acumen and ability to connect communication strategies to business objectives, operational priorities, and measurable outcomes.
Experience using data, metrics, feedback, and insights to influence communication decisions and improve effectiveness.
Strong executive presence, facilitation skills, consulting skills, relationship management, and comfort navigating ambiguity.
Familiarity with Microsoft 365 collaboration and communication tools, such as Teams, SharePoint, Viva Amplify, PowerPoint, Outlook, or similar platforms.
Experience leveraging AI-enabled tools to improve communication productivity, quality, personalization, or analysis.

Responsibilities

Advise leaders, business partners, and project teams on communication objectives, audiences, timing, channels, risks, and outcomes.
Translate business priorities into clear, actionable messaging that enhances the employee experience.
Build alignment and influence decisions across stakeholders.
Develop executive-ready communications, including talking points, presentations, leadership messages, FAQs, stakeholder updates, and town hall materials.
Support leaders in communicating priorities, decisions, progress, and organizational changes.
Create communication strategies and plans for business initiatives, operational priorities, and change efforts.
Manage communication calendars and coordinate messaging to optimize timing, relevance, and audience impact.
Partner with change management, readiness, project, and business teams to support successful change adoption.
Develop communications that drive awareness, understanding, engagement, and reinforcement.
Create high-quality content across multiple channels, including email, intranet, presentations, FAQs, guides, videos, collaboration platforms, and town halls.
Recommend effective channel strategies based on audience needs, urgency, and complexity.
Ensure communications align with brand, tone, accessibility, confidentiality, and quality standards.
Use engagement metrics and feedback to continuously improve communication effectiveness and audience experience.
Leverage AI-enabled tools and emerging communication practices to enhance efficiency, personalization, insights, and overall communication impact.