Communications Clerk - Repost

Winnipeg Regional Health Authority • Winnipeg, MB

5d • Onsite

About The Position

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office. This includes answering and transferring all incoming calls, directing inquiries, using the Public Address and External Paging Systems to contact physicians and Administrative Personnel, making emergency announcements, maintaining directories and records of phone lists, etc., and performing other related duties as assigned.

Requirements

• Six (6) months related experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
• Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.
• Grade 12, or recognized equivalent.
• Fluently bilingual in both English and French.
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families.
• A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.
• A current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment.
• A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Responsibilities

• Answering and transferring all incoming calls
• Directing inquiries
• Using the Public Address and External Paging Systems to contact physicians and Administrative Personnel
• Making emergency announcements
• Maintaining directories and records of phone lists
• Performing other related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED