Communications Center Radio Operator (Onsite)
About The Position
As a Communications Center Radio Operator, you will manage air-to-ground and ground-to-air traffic radio messages and communications for airline dispatchers, pilots, air traffic controllers and other authorized agents. You will provide outstanding customer service while receiving, copying and delivering Air Traffic Control clearances, advisories and information requests. This role supports a 24/7 operation with mandatory shift work, including holidays. An essential function is to see and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day, and you will be required to pass a vision assessment. An essential function is to hear independently in each ear and distinguish information through headphones for eight or more hours a day, and you will be required to pass a hearing assessment.
Requirements
- Typically requires HS diploma (or equivalent, e.g. G.E.D. in the US) or vocational/technical education in related discipline.
- Prior experience in customer service.
- Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
- Pass a vision assessment.
- Pass a hearing assessment.
Nice To Haves
- Experience in radio communications, call center customer service, help desk, or radio dispatching.
- Prior experience in airline transportation services or public agency dispatching.
- Familiarity with the technical and operational terms encountered in aeronautical communication.
Responsibilities
- Operate HF/VHF radio, computer, and telephone communication equipment to transcribe pilot communications real-time.
- Accurately relay information to Air Route Traffic Control (ARTC) Centers, airlines or their agents, other concerned government agencies, and other aeronautical stations.
- Assist with communications between aircraft and various ground support stations.
- Keep Aviation Voice Service Staff and ATC Facilities up to date with information pertaining to in-flight anomalies.
- Register for and obtain a Restricted Radiotelephone Operator Permit through the FCC, if you currently do not hold this permit.
- Support a 24/7 operation with mandatory shift work, including holidays.
- Maintain a typing speed of 40 words per minute on an electronic keyboard.
- See and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day.
- Hear independently in each ear and distinguish information through headphones for eight or more hours a day.
Benefits
- Annual increases each year per the Union Contract with the International Brotherhood of Teamsters.
- Medical coverage for you and your family begins the day you're hired - there's no waiting period.
- Retirement Savings Plan (401K)
- Life and Accident Insurance
- Short and Long Term Disability
- Sick Leave, Personal Days, Holidays, Vacation Time Off
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
