Communications Center Call Taker

Medical Express Ambulance Service • Skokie, IL

6d • Onsite

About The Position

Ambulance Communications Center – Call Taker The Call Taker is responsible for handling all incoming calls to our EMS Communications Center. A desirable candidate will have knowledge of Medical Terminology and Customer Service experience. Candidate must have excellent communication and data entry skills.

Requirements

• Experience in communications and customer service.
• Good judgment and remain calm in high-stress situations.
• Detail-oriented and able to perform clerical functions.
• Must be able to read, write and comprehend the English language.
• Must be able to communicate effectively, via telephone and radio to obtain and provide relevant information.
• High School graduate or General Equivalency Diploma (GED).

Nice To Haves

• Licensed EMT
• EMD
• Experienced EMS Dispatch

Responsibilities

• Receive emergency and non-emergency requests for ambulance and medicar (wheelchair van) transportation.
• Properly screen telephone calls and electronic communications.
• Data entry.
• HIPAA Compliance.
• Ability to make decisions consistent with policy and guidelines.
• Ability to think logically and quickly during an emergency.

Benefits

• Competitive wages and benefits including
• Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
• Pet Insurance
• Disability Insurance through AFLAC
• Paid Time Off
• Tuition Reimbursement Available
• 401K with match
• Uniform Allowance
• Flexible Scheduling
• Educational Opportunities & Sponsored Con-Ed
• Membership to NAEMT
• Supportive & Respectful Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED