Customer Support Call Taker

Mister Sparky•Dayton, OH

5d•$15 - $17•Onsite

About The Position

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Requirements

Strong verbal and written communication skills.
Basic computer skills; ability to learn and use dispatching / scheduling software.
Able to multitask, stay organized, and handle changing priorities.
Reliable attendance, punctuality, and professionalism.
Good interpersonal skills—team player mindset.
Ability to pass background check and drug screening.
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

Nice To Haves

Previous experience in customer service or call taking/ dispatch roles.
Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
Some experience handling phone calls in a busy environment.
Knowledge or interest in electrical/ home service industry (but not required).

Responsibilities

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential!
The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls