Customer Support Call Taker

Mister Sparky • Dayton, OH

10d • $15 - $17 • Onsite

About The Position

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Requirements

• Strong verbal and written communication skills.
• Basic computer skills; ability to learn and use dispatching / scheduling software.
• Able to multitask, stay organized, and handle changing priorities.
• Reliable attendance, punctuality, and professionalism.
• Good interpersonal skills—team player mindset.
• Ability to pass background check and drug screening.
• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Nice To Haves

• Previous experience in customer service or call taking/ dispatch roles.
• Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
• Some experience handling phone calls in a busy environment.
• Knowledge or interest in electrical/ home service industry (but not required).

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential!
• The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Pay — We believe the best performers deserve the best pay.
• Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible.
• Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees