Call Taker

Benjamin Franklin Plumbing•Levittown, PA

1d•$18 - $22

About The Position

Join Our Team! Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impression—answering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.

Requirements

Prior experience in a high-volume call center or similar customer service role
Excellent multitasking and communication skills
Confident, upbeat phone presence with attention to detail
Ability to stay composed under pressure and maintain accuracy
Sales-friendly mindset to promote our club memberships
Willingness to participate in an on-call rotation once trained

Nice To Haves

Familiarity with plumbing/HVAC services and scheduling software is a plus

Responsibilities

Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
Gather detailed information: name, contact info, address, and service need
Accurately enter all call information into our scheduling software
Offer and explain our club membership program during the call booking process
Deliver top-notch customer service with a calm, friendly, and professional tone
Manage multiple calls at once without missing a beat
Work closely with team members to ensure a smooth customer experience
Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)