Communications & Case Management Specialist

Penn State University • Allegheny, NC

21h • Hybrid

About The Position

The Communications & Case Management Specialist will play a critical role in supporting the ERC’s statewide work by developing targeted communications, coordinating stakeholder engagement activities, and providing timely, high‑quality technical assistance. This position requires a skilled communicator who is detail‑oriented, highly organized, and comfortable managing complex tasks in a fast‑paced environment with ambiguous or evolving expectations. The ideal candidate will bring strong writing and presentation abilities, experience facilitating meetings for diverse or high-level stakeholders, and a customer‑service orientation that prioritizes clarity, responsiveness, tenacity, and professionalism.

The Education Resource Center (ERC), located at Penn State Greater Allegheny near Pittsburgh, provides statewide technical assistance to the field of career and technical education (CTE) through projects funded by the Pennsylvania Department of Education’s Bureau of Career and Technical Education (BCTE). The ERC’s mission is to enhance the academic and technical achievement of high school students across more than 80 CTE schools and 150 school districts in Pennsylvania through the provision of support services and the development of strategic initiatives that advance access to high-quality CTE programming. This position is based at Penn State Greater Allegheny in McKeesport, Pennsylvania, with opportunities for a hybrid schedule (3 days in office, 2 remote days). Some travel within Pennsylvania will be required to support in‑person events or stakeholder engagements.

Requirements

• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted
• skilled communicator
• detail‑oriented
• highly organized
• comfortable managing complex tasks in a fast‑paced environment with ambiguous or evolving expectations
• strong writing and presentation abilities
• experience facilitating meetings for diverse or high-level stakeholders
• customer‑service orientation that prioritizes clarity, responsiveness, tenacity, and professionalism
• valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks

Nice To Haves

• 2–3 years of experience in communications, outreach, case management, or a related professional role.
• Demonstrated experience drafting and designing targeted messaging for multiple stakeholder groups.
• Prior experience resolving complex problems for constituents or high-level stakeholders, especially involving public sector, education, or government processes.
• Outstanding interpersonal skills with a strong commitment to customer service and stakeholder satisfaction.
• Experience with virtual meeting platforms (e.g., Zoom, Teams) and event logistics.
• Excellent writing, editing, and presentation skills.
• Experience planning, organizing, and facilitating meetings or events, preferably involving high‑level or cross-agency stakeholders.
• Ability to work independently, manage multiple tasks simultaneously, and remain persistent and adaptable when addressing problems without clear solutions.
• Familiarity with reading or interpreting Pennsylvania laws, regulations, and other governance documents.
• Graphic design or digital communications experience (e.g., Canva, Adobe, Mailchimp, Constant Contact).
• Experience working in education, career and technical education, or public administration.

Responsibilities

• developing targeted communications
• coordinating stakeholder engagement activities
• providing timely, high‑quality technical assistance
• managing complex tasks

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level