Communications Associate

Metropolis Technologies•Lawrenceville, GA

2d•Onsite

About The Position

The posting title is Communications Associate, although the duties described are for a Mobility Specialist Driver. This role represents Metropolis Parking to customers, helps them use and enroll in its parking technology, and supports parking facility operations. It includes providing customer service, enforcing parking policies, documenting violations, maintaining parking areas, and performing basic vehicle upkeep. The position requires working outdoors in varying weather and being able to stand and walk for extended periods. The posting is for a position in Lawrenceville, Georgia.

Requirements

Valid state driver's license, current address, and acceptable driving record.
Strong customer service orientation and willingness to go above and beyond.
Comfort using mobile devices and technology, including iPad, iPhone, and Android devices.
Ability to communicate effectively in spoken English with customers and team members.
Strong interpersonal and communication skills.
Reliable and adaptable, with the ability to thrive in a fast-paced environment.
Ability to stand and walk for extended periods, up to six consecutive hours.
Ability to visually inspect vehicles and physically access all areas of garages and lots.
Comfort working outdoors in all weather conditions.
Flexibility to work various shifts, including weekends and evenings.
Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

Ability to safely drive a manual transmission vehicle.
High school diploma or GED (preferred but not required).
Prior parking industry experience (preferred but not required).

Responsibilities

Greet and assist guests in parking lots and garages, providing professional and friendly service.
Educate customers about Metropolis parking technology and assist with enrollment as needed.
Build positive customer relationships by delivering excellent customer service.
Respond to customer questions and concerns courteously and confidently.
Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
Issue parking violations in accordance with company policies.
Document violations, including photo documentation, using company-provided mobile devices.
Maintain cleanliness in parking lots, garages, and common areas.
Identify and promptly report debris, spills, hazards, or maintenance issues.
Sweep floors, collect trash, and empty trash receptacles as needed.
Perform basic vehicle maintenance, including cleaning, washing, oil changes, and minor upkeep.
Work independently and collaboratively as part of a team.
Observe safety protocols.
Perform additional duties as assigned.