Communications Associate

Compass Family Services • San Francisco, CA

6d • $34 - $37 • Hybrid

About The Position

The Communications Associate is responsible for communicating the agency’s mission and work to all constituencies, with the support of the Director of Communications. This is a hands-on position requiring a positive attitude, excellent organizational and communication skills, clear understanding of relationship building and branding, the ability to work in a collaborative team environment, the talent to create compelling and appropriate design solutions, and the discipline to execute multiple projects simultaneously.

Requirements

• One to two years of work experience in Digital Media, Communications, Marketing, Journalism, or a related field.
• Exceptional writing and grammar skills with the ability to write clearly and persuasively.
• An eye for design and experience creating branded collateral (flyers, reports, social media graphics, etc.).
• Demonstrated understanding of the challenges facing homeless and low-income families and passion for supporting families to achieve stability.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Nice To Haves

• Experience with Wix, Salesforce, Canva, Adobe Creative Suite, Meltwater, Hootsuite, Google Analytics, Google Ads, and SEO preferred.
• Experience creating professional social media and web content preferred.

Responsibilities

• Draft and produce written and visual content across formats, including blogs, emails, social media, newsletters, flyers, postcards, invitations, signage, presentations, and reports, that reflect Compass Family Services’ voice and values.
• Take, select, and edit photographs for use across communications channels, maintaining organized photo libraries.
• Compile and distribute the monthly client newsletter in collaboration with program staff.
• Assist in identifying opportunities to improve language accessibility across communications materials and platforms.
• Maintain and update Compass’ primary communications channels, including the website, email platform, and social media accounts, ensuring content is accurate, current, and aligned with the organization’s voice and values.
• Maintain the communications calendar, ensuring deadlines and key dates are tracked and shared with relevant team members.
• Assist with the management of the Google Ads account, including monitoring performance and implementing updates as directed.
• Coordinate with internal stakeholders across teams to gather content, ensure alignment, and support timely dissemination of communications.
• Track and compile web and social media analytics, providing regular reports and insights to inform ongoing communications efforts.
• Apply Compass Family Services’ brand guidelines consistently across all materials and platforms, ensuring visual and messaging consistency.
• Support the organization and distribution of brand assets, including photos, logos, and templates, for internal teams and external partners.
• Support media relations efforts by maintaining media lists, tracking coverage, and assisting with coordination of media inquiries and interview logistics.
• Help identify and track opportunities for external visibility, including events, panels, and community engagements for Compass leadership.
• Execute day-to-day social media management, including scheduling and publishing posts across platforms, maintaining a social media content calendar, and creating engaging, platform-appropriate social media content.
• Engage with Compass’ online community by responding to comments, liking posts, and amplifying relevant content.
• Monitor and report on social media performance metrics and trends.

Benefits

• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed