Communications and Training Specialist

Campbell County•Rustburg, VA

22h

About The Position

We are seeking a positive, conscientious, service-oriented and professional communicator to serve our residents and organization in the following duties: Creation and distribution of internal and external communications under the direction of the Director/PIO; Maintains and updates the County's website, employee portal and other on-line communication platforms; Tracks analytics, ensures website compliance with ADA standards, supports overall best communication practices; Trains and serves as back-up to the Public Information Officer and support emergency communications in times of crisis (may require evening or weekend duty in cases of disaster or local emergency); Maintains and updates media/other key communication contacts; Monitors social media for misinformation or issues impacting the locality; Oversees and ensures brand consistency County publications; Plans internal training/instructional programs and coordinates training materials; implements trainings upon approval from Director; Develops videos, podcasts, presentations, and other audio-visual materials using a variety of platforms; Interviews staff, volunteers and citizens toward creating content for special stories/features; Coordinates with and supports other departmental communicators in public relations and communication efforts; Assists with special events (including planning process, advertising, set-up, staffing and tear down); Assists with Freedom of Information Act requests as needed; Conducts orientations, on-boarding and employee surveys; Participates in regional communicators' group meetings; Initiates and assists in coordinating public outreach on behalf of the County; Researches, compiles and submits award applications and proposals for the locality/employees; assists with awards and recognition planning; Takes photographs and video footage, as needed; May speak with media representatives in absence of PIO; Cross-trains to assist department team in fulfilling tasks, as needed; Other duties as assigned.

Requirements

Requires a Bachelor’s degree or equivalent experience
Requires 2 years of related communication experience
Additional education and/or training may be substituted where applicable
Valid Virginia Drivers’ License
Completion upon hire of National Incident Management System required trainings, including, but not limited to: ICS 100; ICS 700; ICS 800; ICS 200; ICS 300 and VDEM PIO Basic PIO Course.
Ability to use graphic design tools to create high-quality and aesthetically pleasing materials
Ability to maintain confidentiality
Ability to keep complete and accurate records
Ability to read, analyze and interpret general business documents, regulations, professional correspondence and journals, and work-related manuals
Ability to effectively present information and respond to questions from groups, managers, clients, customers and the general public
Ability to apply basic math functions
Ability to solve practical problems and professionally situations with only limited guidance or direction
Ability to interpret information and instruction presented in multiple formats (written, oral, diagrams, spreadsheets, forms, or schedules)
Ability to use multi-media devices, including, but not limited to: laptop computer, smartphones/cell phones, iPad or equivalent, digital/video cameras, audio devices
Proficient in Microsoft Office applications, Canva, MS Teams, and other desktop publishing and communication software
Familiar with approved writing standards /styles
Ability to communicate clearly in both oral and written form
General understanding and ability to utilize the county’s adopted software platforms

Nice To Haves

Truthful
Dependable
Good Communicator (written and oral)
Tactful
Team Builder
Objective Thinker
Creative
Demonstrates Leadership
Excellence in all areas of service
Tasks completed on time, thoroughly and correctly
Demonstration of leadership characteristics in daily work
Professional and emotional maturity
Positive daily attitudes - no drama
Strong work ethic and dedication
Excellent attendance and punctuality
Prioritizing departmental work
Consistency and solid team support
Focus on solving problems, innovation, and moving our department and the County forward
Respectfulness and truthfulness in all communications
Focusing on the best in others, outstanding customer service
Personal accountability for words, decisions, and actions

Responsibilities

Creation and distribution of internal and external communications under the direction of the Director/PIO
Maintains and updates the County's website, employee portal and other on-line communication platforms
Tracks analytics, ensures website compliance with ADA standards, supports overall best communication practices
Trains and serves as back-up to the Public Information Officer and support emergency communications in times of crisis (may require evening or weekend duty in cases of disaster or local emergency)
Maintains and updates media/other key communication contacts
Monitors social media for misinformation or issues impacting the locality
Oversees and ensures brand consistency County publications
Plans internal training/instructional programs and coordinates training materials; implements trainings upon approval from Director
Develops videos, podcasts, presentations, and other audio-visual materials using a variety of platforms
Interviews staff, volunteers and citizens toward creating content for special stories/features
Coordinates with and supports other departmental communicators in public relations and communication efforts
Assists with special events (including planning process, advertising, set-up, staffing and tear down)
Assists with Freedom of Information Act requests as needed
Conducts orientations, on-boarding and employee surveys
Participates in regional communicators' group meetings
Initiates and assists in coordinating public outreach on behalf of the County
Researches, compiles and submits award applications and proposals for the locality/employees; assists with awards and recognition planning
Takes photographs and video footage, as needed
May speak with media representatives in absence of PIO
Cross-trains to assist department team in fulfilling tasks, as needed
Other duties as assigned