Communications and Outreach Coordinator

Jewish Family Service of Metropolitan Detroit•West Bloomfield, MI

2d•Hybrid

About The Position

The Communications and Outreach Coordinator plays a vital role in advancing the mission of the Resiliency Center by leading strategic communications, public awareness campaigns, and community outreach initiatives. Working under the direct supervision of the Resiliency Center Director, this position is responsible for educating clients, survivors, and the broader community about available services, the impact of trauma, and community resources. The ideal candidate is a skilled storyteller, strategic communicator, and empathetic relationship-builder dedicated to fostering healing and resilience following incidents of mass violence.

Requirements

Bachelor's degree in communications, public relations, marketing, journalism, health and human services, nonprofit management, social services, or a related field required.
Minimum of three (3) to five (5) years of professional experience in communications, public relations, community outreach, or marketing, preferably within a nonprofit, social services, or public health setting.
Exceptional verbal, written, and interpersonal communication skills, with a proven ability to write clearly and compassionately for diverse audiences.
Strong project management skills with the ability to coordinate multiple events, deadlines, and priorities simultaneously.
Proficiency with modern digital communication tools, social media management platforms, graphic design tools (e.g., Canva, Adobe Creative Suite), and Microsoft Office applications.
High degree of emotional intelligence, cultural responsiveness, and the ability to work empathetically with trauma survivors and diverse community stakeholders.

Nice To Haves

Familiarity with trauma-informed practices, crisis-response environments, or human services organizations strongly preferred.

Responsibilities

Help the director develop, coordinate, and execute a comprehensive strategic communications and outreach plan to promote the Resiliency Center's programs, services, and resources.
Design and distribute educational materials, newsletters, brochures, press releases, and digital content to raise awareness about the impact of trauma and available support services.
Serve as a primary point of contact for day-to-day media inquiries and communications, collaborating closely with the Director and JFS agency leadership to maintain consistent messaging.
Manage the Center's digital footprint, including website content updates, social media platforms, and online community boards, ensuring information is current, accessible, and trauma-informed.
Assist the Director in planning, coordinating, and executing a diverse range of outreach events, workshops, public forums, and community gatherings to engage Resiliency Center clients and the community.
Assist the Director in representing the Resiliency Center at local community events, health fairs, coalition meetings, and stakeholder gatherings to promote the Center's mission, vision, and values.
Cultivate and maintain strong relationships with local organizations, systems partners, businesses, grassroots groups, survivors, and community members to build lasting networks of support.
Coordinate special community initiatives rooted in cultural responsiveness, including remembrance and commemoration events, ensuring they are planned with sensitivity, care, and community input.
Collaborate effectively with the internal team, including the Director, Victim/Survivor Navigators, clinicians, the Administrative Assistant, and JFS leadership, to align outreach strategies with direct client services and community needs.
Support the Resiliency Center Director in preparing recurring progress reports, tracking community engagement metrics, and documenting outreach program outcomes.
Assist in staffing advisory committees, community meetings, and stakeholder forums by coordinating communications, materials, and follow-up activities.
Contribute to grant reporting and documentation requirements by tracking participation numbers, event feedback, and community engagement data.