Communications Agent - Conrad Orlando

Hilton

2d•Onsite

About The Position

The Conrad Orlando is seeking a Communications Agent to join their team. This role is responsible for answering and responding to internal and external calls, contributing to outstanding guest service and financial profitability. The Communications Agent will handle guest inquiries and requests, provide information about hotel facilities and services, respond to emergencies, and manage messages accurately. The position requires operating various office equipment, including computers, PBX system, and fax machine.

Requirements

Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs