Communications Agent (Temporary)

Four Seasons Hotels and Resorts•Four Seasons Oahu, HI

4d•$30•Onsite

About The Position

Four Seasons Resort O’ahu at Ko Olina is looking for a Temporary Part Time Communications Agent who has a passion for excellence and the spirit of aloha. The Communications Agent reports to the Director of Reservations answers and directs phone calls, chats, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

Candidate must be fluent in English, both verbal and written.
Excellent communication and organization skills
Previous customer experience and ability to work effectively under pressure
Service Passion
Requires attention to detail and problem solving skills
Successful candidates must possess legal work authorization in the United States.

Responsibilities

Responsible in providing the most efficient and courteous hotel communications service and to undertake other duties and responsibilities as required by Management.
Answer phone & chat inquiries in an efficient and friendly manner and routing communications to the proper departments.
An important member of the CORE Office, assisting with updating guest details for a seamless stay prior to arrival.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer issues; and provide general resort information as requested.