Communications Advisor

Desjardins•Magog, QC

10d•Hybrid

About The Position

The Communications Advisor assists, supports, and advises caisse managers in selecting, applying, and implementing communications solutions, practices, programs, and tools. This role involves developing annual communications activity plans, providing advisory support for various client segments and community organizations, and ensuring a positive image for the caisse and Desjardins Group. Key responsibilities include monitoring service quality, managing sponsorship and donation requests, contributing to the social responsibility report, and ensuring the quality of communication methods. The advisor also produces and disseminates information, supports business relationships, organizes events, manages social media communities, identifies ad placement needs, and assists with logistics for caisse events and annual reports.

Requirements

Bachelor's degree in a related field
A minimum of one year of relevant experience
Knowledge of French is required
Knowledge of products and services for members, products and services offered by Desjardins Business centres, components and distribution networks, and products and services offered by competitors
Knowledge of the external environment
Knowledge of French spelling and grammar required
Knowledge of communication and advertising methods, techniques and resources
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
Knowledge of service standards
Familiarity with the democratic structure of caisses and Desjardins Group
Action oriented
Business insight
Customer Focus
Differences
Interpersonal Savvy
Nimble learning

Responsibilities

Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget
Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities
Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved
Monitor activities related to service quality for members and clients (for example, surveys and complaints)
Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made
Help produce the caisse’s social responsibility report
Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings)
Produce and communicate information (for example, for local and internal newspapers)
Support caisse representatives in maintaining business relationships with various client groups and community organizations
Helps organize events (e.g., information sessions, seminars, School Caisse activities)
Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions
Identify needs and follow up on ad placement guidelines, in collaboration with various partners
Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse)
Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report

Benefits

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

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