Communications Advisor

Desjardins • Magog, QC

10d • Hybrid

About The Position

The incumbent assists, supports and advises caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools. This involves participating with the caisse management committee to develop annual communications activity plans within budget, providing advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and helping them execute these activities. The role also requires ensuring and upholding a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing relevant parties. The advisor monitors service quality activities for members and clients, analyzes sponsorship, donation, and fundraising requests, makes recommendations, and conducts follow-ups. They contribute to producing the caisse’s social responsibility report, analyze and ensure the quality of communication methods for members and clients, and produce and disseminate information for local and internal newspapers. Additionally, the advisor supports caisse representatives in maintaining business relationships, helps organize events, manages social media communities by creating content and ensuring consistent interactions, identifies needs and follows up on ad placement guidelines, and tracks Desjardins’s merchandising proposals. Finally, the role involves assisting with the logistics of caisse events and overseeing the production of the annual report.

Requirements

• Bachelor's degree in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Knowledge of products and services for members, products and services offered by Desjardins Business centres, components and distribution networks, and products and services offered by competitors
• Knowledge of the external environment
• Knowledge of French spelling and grammar required
• Knowledge of communication and advertising methods, techniques and resources
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Familiarity with the democratic structure of caisses and Desjardins Group
• Action oriented
• Business insight
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning

Responsibilities

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget.
• Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities.
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved.
• Monitor activities related to service quality for members and clients (for example, surveys and complaints).
• Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made.
• Help produce the caisse’s social responsibility report.
• Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings).
• Produce and communicate information (for example, for local and internal newspapers).
• Support caisse representatives in maintaining business relationships with various client groups and community organizations.
• Helps organize events (e.g., information sessions, seminars, School Caisse activities).
• Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions.
• Identify needs and follow up on ad placement guidelines, in collaboration with various partners.
• Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse).
• Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees